Type:
Lead Grade: A
Name: Irene (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City:
Intro:
At Phone Staffer, we help home service companies get more leads through effective outbound calling strategies. In this redacted transcript, our team reached out to a homeowner in Pittsburgh on behalf of a local power washing company. The homeowner expressed interest in receiving a free estimate for cleaning their siding and walkways. A visit was scheduled during the preferred evening time window for a no-obligation quote. This example highlights how cold calling for leads can connect home service companies with interested customers in their local areas. Below is the redacted information from the call to protect individual privacy.
Ai Transcript:
Phone Staffer Caller:
Hi Riley!
Hi!
Hi! Um, good day! This is Christine by the way from (redacted). I’m sorry for disturbing you.
We just wanted to let you guys know that we’re just going to be in Linwood Drive these couple of days until next week. The estimator is going to be around, so we just wanted to check if anybody in the neighborhood would want to get a free estimate or just like a free quote for power washing.
Lead:
No, what, oh, um, is this JJ?
Phone Staffer Caller:
Oh, no this is actually (redacted).
Lead:
Ok. Um, I usually get this, I think it’s called JJ and I just didn’t call yet. But um, well if I don’t get them, what is your number and I can take it down?
Phone Staffer Caller:
Of course! This is actually the number — you can just give this number a call back, the number I just called you with, and we’ll definitely assist you with everything that you need.
Lead:
Ok, because I have to — I mean, like I said, I get this JJ every year and I just haven’t got a chance to call them.
Phone Staffer Caller:
I understand.
Lead:
Ok.
Phone Staffer Caller:
Oh, by the way Riley, it’s really nothing important because the estimator is just going to be around with (redacted). Basically, we just wanted to drop by the neighborhood since we’re going to be around anyway, and just give you guys a free estimate. So at least you just know how much it would be with us, and everything.
If you’re fine with it, we could give you an estimate. If you didn’t like it, then you can just move forward with the other one, or if you like it, then we can do the power washing for you.
Lead:
Yeah — did you do somebody else in this neighborhood down around here?
Phone Staffer Caller:
Oh, not really, because actually we’re going to start moving around tomorrow.
Lead:
Oh, because my sister had somebody and I didn’t take the number down, so I didn’t know if this was the same people or not, you know.
Phone Staffer Caller:
I understand. Yeah, I mean, there’s probably a lot of power washing down the road.
Lead:
Yeah, yeah, yeah. Like I said, I usually get these people, so I don’t know, I just didn’t get that far yet with the weather and all that. I was trying to wait until it warmed up a little bit, you know.
Phone Staffer Caller:
Yeah, I understand. But do you have maybe something in mind that you want to have an estimate on? It’s just a free estimate anyway.
Lead:
Well, it was, like I said, it’s just an aluminum siding that I wanted power washed.
You know, the siding.
Phone Staffer Caller:
Okay, so we could drop by tomorrow, and give you the estimate. If you like it, great. If not, you can still choose your usual provider or decide later. It’s just a free estimate and that’s it.
Lead:
Well, hopefully I’m home because I got to go shopping tomorrow. I got to get a ham.
Phone Staffer Caller:
Oh yeah! I understand. It’s coming up very quickly.
Would you rather have us — hold on. So basically tomorrow we’re available 5 p.m. to 7 p.m. Let me check…
What would be the best time for us to drop by that you prefer? On Wednesday, the 9th, we’re available from 7 a.m. to 7 p.m.