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Cold Calling

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Type:
Lead Grade: A
Name: Tammie (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City:

Intro:

At Phone Staffer, we help home service companies get more leads through proven outbound marketing strategies like cold calling. In this call, our representative reached out to a homeowner in the Indigo Chase neighborhood to offer a free estimate on power washing services. The homeowner responded positively and scheduled an appointment to have several exterior areas cleaned, including the driveway, patio, and roof. This example shows how cold calling for leads can effectively generate interest and book real appointments for home service providers. Below is the redacted information from the call to protect personal privacy.

Ai Transcript:

Phone Staffer Caller:
Hello, is this Tammie?

Lead:
Yes it is.

Phone Staffer Caller:
Hi Tammie, good day. This is Bernard with (redacted). We do a powerwashing cleaning service and we’re gonna help out your neighbors in Indigo Chase this week and next week.

We’re gonna help out some of your neighbors there for their powerwashing. Just picked up a quick call, Tammie, to see if you’d be interested for us to come by and give you a free estimate for powerwashing – driveways, patios, roof – anything, any parts of your house that is exterior.

Lead:
Hang on just a second. Let me check with my husband, okay?

Phone Staffer Caller:
Okay.

Lead:
The powerwashing company’s gonna be in town, or in our neighborhood next week, and they want to know if we want them to give us a free estimate.

Yes, we would like a free estimate.

Phone Staffer Caller:
That’s great, that’s great. I’ll go ahead and check the schedule here.

Lead:
Okay.

Phone Staffer Caller:
Is this week good for you on Thursday, the 10th?

Lead:
Yeah, that should be good.

Phone Staffer Caller:
Do you have a preferred time? I have 9 to 10 a.m., 10 to 11 a.m.

Lead:
9 to 10 should work.

Phone Staffer Caller:
Okay. 9 to 10. 9 to 10, okay, great. I’ll go ahead and book that for you.

Lead:
All right.

Phone Staffer Caller:
One moment.

Lead:
Okay.

Phone Staffer Caller:
Okay. Just to inform you, our estimator will be the one to discuss with you the detailed quote regarding any job scopes that need to be done – meaning costs will vary based on the part of the house that you would like to have powerwashed.

Which area of the house would you like powerwashed?

Lead:
Which area of the house would you like powerwashed?

I guess everywhere.

Phone Staffer Caller:
Everywhere?

Lead:
Yeah. Everywhere. Like the driveway, the patio, the roof.

Phone Staffer Caller:
Okay. Just a quick question: when was the last time that you had the exterior of your house cleaned?

Lead:
When was the last time we had the exterior cleaned? Three or four years ago.

Phone Staffer Caller:
Three or four years ago. Okay.

And just want to make sure I have the correct address. It’s (redacted)?

Lead:
That’s correct.

Phone Staffer Caller:
Okay, great.

And (redacted) is the best callback number?

Lead:
Yeah, that’s fine.

Phone Staffer Caller:
All right. And you will be there to assist the estimator, right?

Lead:
Yes.

Phone Staffer Caller:
Okay. And what’s the best email address for us to send the confirmation to for the booking?

Lead:
It’s Milton, M-I-L-T-O-N, Willie, W-I-L-L-I-E @aol.com.

Phone Staffer Caller:
AOL.com?

Lead:
Mm-hmm.

Phone Staffer Caller:
Okay, great. Great.

Just a quick recap: this is for Thursday, 9 to 10 a.m., all right? And our estimator will call you before they arrive to keep your lines up.

Lead:
Okay.

Phone Staffer Caller:
Okay, great. Really appreciate your time.

Lead:
Okay.

Phone Staffer Caller:
You have a good day, all right?

Lead:
Okay, you too.

Phone Staffer Caller:
Bye-bye.

Lead:
Bye-bye.

Phone Staffer Caller:
Bye-bye.