Type: Power Washing
Lead Grade: A
Name: David (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Charlotte
Intro:
At Phone Staffer, we specialize in outbound lead generation for home service companies, using effective cold calling strategies to connect with potential clients. In this transcript, we reached out to a homeowner in Charlotte County, NC, offering a free estimate for power washing services. The homeowner expressed interest in having their driveway, one side of the house with mold, and the back of their home cleaned. An appointment was scheduled for an estimate on Friday morning, with the homeowner preferring to communicate via phone during the site visit. This is a great example of how cold calling for leads can be an efficient way to generate more business for home service companies. Below is the redacted call information to maintain privacy.
Ai Transcript:
Phone Staffer Caller:
Hi, this is David.
Lead:
Hi sir, this is May with the (redacted). We’re currently in Harborview working with the neighboring houses this month, and we’re offering free estimates for power washing. Would you be interested?
Phone Staffer Caller:
What do you power wash?
Lead:
The exterior, sir—like the siding, gutters, patio, porch roofs, driveways.
Phone Staffer Caller:
Okay sure, I would. If you’re giving a free estimate, I’ll take one.
Lead:
Do you have any specific areas you want to get a power wash estimate for?
Phone Staffer Caller:
Yes, our driveway. And let me check—oh, I’m sorry.
Lead:
That’s okay.
Phone Staffer Caller:
Our driveway and then the one side of the house, and then the back side of the house. One side of the house has a little bit of mold—the green mold on it. I bought something to spray on it. The back of the house just has a lot of spiderwebs, and some of the windows are dirty, but it’s pretty high up, so it’s tough for us to try to clean.
Lead:
Oh, okay. Let me check our calendar. What would be the best time for us to come by?
Do you need someone there? Is anyone home, sir? So that our estimator can be assisted just in case he has some questions?
Phone Staffer Caller:
No, there’s no one home today and we both work, so we’re typically not there during the day. But if you want to go to the property, just give me a time. I’ll be available by phone.
Lead:
Okay, let me check our—we also have the option via phone… Today, sir, we’re already overbooked. We have Thursday and Friday this week. What would be the best time? On Thursday, we only have openings from 3 p.m. to 7 p.m. But on Friday we have from 9 a.m. until 7 p.m.
Phone Staffer Caller:
I mean, if he wants to come by on Friday morning—again, I don’t think anybody will be there—but if he wants to come between 9 a.m. and 4 p.m., I’ll be available via phone. That’s perfectly fine.
Lead:
Okay, understood, sir. So, 9 in the morning on Friday?
Phone Staffer Caller:
Correct.
Lead:
Okay, I’ll just confirm a few details so we can contact you by Friday, November 22. Your phone number is (redacted)?
Phone Staffer Caller:
Correct.
Lead:
And the address, sir, is (redacted)?
Phone Staffer Caller:
Correct.
Lead:
What would be the best email for us to send the appointment details, as well as the estimate?
Phone Staffer Caller:
It’s (redacted).
Lead:
So, it’s (redacted)?
Phone Staffer Caller:
That’s correct. And what company are you with?
Lead:
We’re with (redacted), sir.
Phone Staffer Caller:
And where are you located?
Lead:
We’re located in Charlotte.
Phone Staffer Caller:
Cool.
Lead:
Okay, just to recap: This will be on Friday, November 22, between 9 a.m. and 10 a.m. Am I correct? For the driveway, one side of the house with the mold, and then the back of the house with the webs and dirty windows—high up?
Phone Staffer Caller:
Yep, the house is high. The house sits up, and it’s a three-story building at