Type: Power Washing
Lead Grade: A
Name: Elaine (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Louisville
Intro:
At Phone Staffer, we help home service companies increase their customer base through strategic cold calling techniques. In this transcript, we reached out to a homeowner in the Lake Forest Drive area to schedule a free estimate for power washing services on their property. The homeowner expressed interest in having the exterior of their house evaluated but needed to coordinate with their spouse for final scheduling. A tentative appointment was booked, and further confirmations were arranged via email. This is a great example of how cold calling for leads can effectively generate interest and appointments in the home service industry. Below is the redacted information from the call to ensure privacy and protect individual details.
Ai Transcript:
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Phone Staffer Caller: Hello, Elaine. This is James, can you hear me?
Lead: Yes.
Phone Staffer Caller: Yeah, Elaine, I’m calling from (redacted), thank you for picking up my call. And I’m actually reaching out quickly, Elaine, because we will be on (redacted) by next week. And while we are working on some of your neighbors’ properties, we just want to quickly drop by free estimate to power wash the exterior of your house. Do you have a time by next week? Like, your most convenient day that we can drop by?
Lead: Well, we are here every day.
Phone Staffer Caller: OK. Well, I can – I think I can set a schedule here to drop by on Monday. Would that be work?
Lead: No, Monday won’t work.
Phone Staffer Caller: OK. Sure. Can you give me your most convenient – like, Tuesday or Wednesday?
Lead: Can I talk with my husband? He’s out of town right now. Now, if I talk with him – I might have more information.
Phone Staffer Caller: Well, actually, this just – this is – I mean this call is for an appointment first – nothing, you know, nothing special here. but actually – you will – once I set up an appointment here – I book an appointment, our manager actually will directly call you, and then you can ask all the questions during the estimate, as well. And besides, it’s going to be for free, nothing to lose with getting this appointment, right? So – oh, and also if there will be some adjustment and our manager actually will call – our manager called you, you can inform our manager to adjust the schedule, depends on the availability of your husband. Would that be work?
Lead: Um, sure.
Phone Staffer Caller: Yeah. Okay. Thursday, October 24. We have morning and afternoon. What time you prefer? We have 9 a.m. to 11 a.m.
Lead: Afternoon.
Phone Staffer Caller: Okay. And then, for afternoon schedule, we have 3 p.m. to 5 p.m.
Lead: Ah, I don’t know. Like I said, my husband needs to be here and I don’t know.
Phone Staffer Caller: Since it’s going to be temporary only or possibly, it can be adjust, depends on your husband’s availability. I will put here temporary is scheduled on 9 a.m. to 11 a.m. on Thursday. Okay. So, again, just like what I said, just give our manager or our estimators – just give them a heads up when your husband will be available.
Lead: Okay.
Phone Staffer Caller: And also, I’ll put here a notation that since it’s going to be free estimate that you are interested on getting – on getting the overall exterior of your house to be estimated.
Lead: Okay.
Phone Staffer Caller: So, four minutes. So, of course, whatever that you are able to talk to your husband, the convenient day that he will be available, you can actually reach us by email since I will be sending new information – new information to you, the confirmation of the booking appointment. What will be the best email to use?
Lead: (redacted)
Phone Staffer Caller: Sorry, can you spell before the 49?
Lead: E.. that’s an Elaine.. (redacted)
Phone Staffer Caller: Ah-Ha, yeah. (redacted)
Lead: OK!
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