Type: Roofing
Lead Grade: A
Name: Armando (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Canyon
Ai Transcript:
“`
Phone Staffer Caller: Hello? Hello, is this Armando?
Lead: Yes, can I help you?
Phone Staffer Caller: Yes. Hi, this is Krisha with Texas Hail Inspection. Are you still in Brookhaven drive-thru?
Lead: Wait a minute, this is who now?
Phone Staffer Caller: This is Krisha, Texas Hail Inspection. Can you hear me?
Lead: I’m having a hard time understanding who you’re with.
Phone Staffer Caller: Oh, I’m sorry. I’m with Texas Hail Inspection sir. So we are actually calling the area after the May 30th hailstorm, and I just wanted to confirm if you were affected by the hailstorm on May 30th?
Lead: Yes, I was.
Phone Staffer Caller: Was there any damage on your roof?
Lead: It knocked off a few, it knocked off a few things. What do you call those… Like bruises only?
Phone Staffer Caller: Ok.
Lead: It did a little bit of damage to my shingles, but it also knocked off that piece on the vents, on top of the vents, it did that also.
Phone Staffer Caller: Oh, so that means that you already had it inspected, and that is still finding.
Lead: No, it just so happened I was looking the other day, and I saw that. I said, “What the heck?”
Phone Staffer Caller: I see. So, Armando, have you filed any insurance claims, or not yet?
Lead: No, not yet.
Phone Staffer Caller: OK, so the reason that I’m asking these questions is because we offer a free inspection to verify any damage, and we can also provide a free quote to ensure that you get the best possible deal before you hire and pay someone to fix your roof.
Lead: OK, can you come in – can y’all come in inspected tomorrow around lunch time or at twelve o’clock?
Phone Staffer Caller: Absolutely, sir! We will be in contact with our project manager to set up an appointment for the property visit.
Lead: Thank you.
Phone Staffer Caller: Yes. OK. So, I will go ahead and gather your information so that they can set up an appointment. Would that be OK?
Lead: Yes.
Phone Staffer Caller: OK. So, I’m speaking with Armando (redacted), correct?
Lead: Correct.
Phone Staffer Caller: His address is (redacted), Canyon, Texas. 79015, for your records.
Lead: Yes.
Phone Staffer Caller: And your email address is Armando (redacted) at gmail dot com. Correct?
Lead: No, I don’t want to use that. S-M-I-C-H-A-E-L-S-O-R-I-A-N-O at yahoo.com. Michael Soriano at yahoo.com.
Phone Staffer Caller: Oh, is it Soriano?
Lead: Yes.
Phone Staffer Caller: Okay, it’s M-I-C-H-A-E-L-S-O-R-I-A-N-O. That’s your email?
Lead: That’s my email, that’s correct.
Phone Staffer Caller: Okay, that’s perfect. Okay, your best callback number is at (redacted), correct?
Lead: No, that’s my… No, that’s my… Let me give you my work number, okay. Because it’s a whole lot easier.
Phone Staffer Caller: Yeah, sure, sure.
Lead: My work cell phone because it’s a whole lot easier to get ahold of me there. (redacted).
Phone Staffer Caller: Got it. Just to confirm, it’s (redacted), correct?
Lead: That’s correct, that’s correct, because it’s… I, I have to have that phone on me all the time.
Phone Staffer Caller: Okay. Alright, perfect. So, thank you so much for providing your information. I’ll go ahead now and forward this to