Type:
Lead Grade: B
Name: Jack (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City:
Intro:
At Phone Staffer, we help home service companies grow their business through cold calling and proven outbound marketing strategies. In this example, we called a homeowner in Woodinville, Washington, to schedule a free estimate for power washing services. The homeowner expressed interest in cleaning their patio and potentially the siding, and an appointment was successfully booked for later that week.
Cold calling for leads is one of the most effective methods for home service lead generation. If you’re a home service company looking to get more leads in your area, this is a great demonstration of how outbound outreach can work for you. Below is the redacted transcript from the call.
Ai Transcript:
Phone Staffer Caller: Hello. Is this Jack?
Lead: Yeah, who is this?
Phone Staffer Caller: This is Mary from (redacted). I’m just calling because we will be working in your neighborhood in the next few days. We will be on 85th Avenue Southeast in Woodinville, Washington. So while we are in your area, we would like to drop by and offer you a pre-estimate for power washing. Would that be okay?
Lead: Sure, that would be fine.
Phone Staffer Caller: I’m sorry?
Lead: Yeah, sure, that would be fine.
Phone Staffer Caller: Yes, great. So we have your schedule for Thursday and Friday for this week. We also have availability for the next week. So which date would you be available?
Lead: Let me just look real quick here. Thursday morning would be fine.
Phone Staffer Caller: Morning on the Thursday or Friday?
Lead: Thursday.
Phone Staffer Caller: Okay, Thursday, that would be April 10th. We have availability 9 a.m. to 12 p.m. Would that be okay?
Lead: That’s between 9 to 12. 9 o’clock would be great.
Phone Staffer Caller: I will definitely notate that. And also, I would just like to check. Your first name is Jack. Last name is (redacted), correct?
Lead: Right.
Phone Staffer Caller: And your address here is (redacted), correct?
Lead: Right. That’s right.
Phone Staffer Caller: I’m sorry, are you still there?
Lead: Yes, that’s correct.
Phone Staffer Caller: Oh, yes. Sorry for that. And also, is (redacted) the best way to reach you?
Lead: Yes.
Phone Staffer Caller: And what is the best email address that we could send the appointment details?
Lead: You could just text it on that number, that would be fine. Or on the phone number.
Phone Staffer Caller: Oh, okay. Because actually we need to enter the email into our system to confirm the fee estimate. Would that be fine if we can get your email?
Lead: I’d rather not actually, no.
Phone Staffer Caller: Okay, it’s okay. That’s fine. By the way, what specific areas are you most interested in having power washed?
Lead: Probably our patio area.
Phone Staffer Caller: I’m sorry, your line is coming in—
Lead: The patio area.
Phone Staffer Caller: Okay. And how about the driveway? The side?
Lead: I don’t think… maybe the siding, but we’ll see once we’re there.
Phone Staffer Caller: Okay. Sure. That would be fine. So just a quick recap. We will be scheduling an appointment on Thursday, that would be April the 10th, between 9 a.m. to 12 p.m., but you prefer 9 a.m. So you are interested in getting a fee estimate for the patio, correct?
Lead: Right.
Phone Staffer Caller: All right. Sure. So you will receive a text confirmation soon with all the details, and also our estimator will give you a call before they arrive to confirm everything. This way you’ll know exactly when to expect them, okay? So looking forward to seeing you, Jack. Have a great day. Bye.
Lead: You too, bye-bye.
Phone Staffer Caller: What were we saying about? So, uh…