Type: Power Washing
Lead Grade: B
Name: Sonia (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Bentonville
Intro:
At Phone Staffer, we help home service companies generate leads through effective cold calling strategies. In this example, we contacted a homeowner in Bentonville, Arkansas, to offer a free estimate for power washing services. After a brief conversation, the homeowner scheduled a visit for a driveway cleaning, pending her husband’s approval. This case demonstrates how outbound efforts such as cold calling for leads can help home service companies connect with potential customers and increase appointments smoothly. Below is the redacted information from the conversation to ensure privacy.
Ai Transcript:
Phone Staffer Caller:
Hello.
Lead:
Hello, Ma’am.
Phone Staffer Caller:
This is Michelle from (redacted). Are you still located around (redacted) Street?
Lead:
Sorry? Who are you?
Phone Staffer Caller:
My name is Michelle from (redacted). We are currently offering free estimates around (redacted) Street. Are you still located on this address?
Lead:
Yeah, I am.
Phone Staffer Caller:
We are in the area this week ma’am, working on a few of the neighbors’ properties. So we power wash and softwash exterior sites, including driveways, bringing them back to life.
Lead:
Yeah. Can you please comment, 4 o’clock today? Or 3:30 today?
Phone Staffer Caller:
Yes, ma’am. So for my notation, ma’am, which part of the house? Is it specifically in driveway?
Lead:
Rafiki? I don’t know. I don’t know. You should come and talk to my husband. If he’s interested, he’ll get it done. If not, we will process them.
Phone Staffer Caller:
Today, ma’am? Or tomorrow afternoon?
Lead:
Today, 3:30 please.
Phone Staffer Caller:
Okay, so I’ll schedule it today three o’clock? And I’m speaking with (redacted).
Lead:
Yeah.
Phone Staffer Caller:
Okay, and just to double-check, ma’am, because we might give you a call before coming. Your best callback number is (redacted) and the exact address is…
Lead:
No, the phone number is (redacted).
Phone Staffer Caller:
Okay, got that. And the address, ma’am, is (redacted), (redacted), Arkansas. Correct?
Lead:
Yeah, that’s right.
Phone Staffer Caller:
Okay, so let me just check, as normally we are fully booked, but let me schedule you today, 3 o’clock, ma’am. Correct?
Lead:
Yes, you said it’s free of charge, right?
Phone Staffer Caller:
Yes, ma’am, it’s free of charge. So, we’ll schedule you today 3 to 5 p.m., ma’am. Okay?
Lead:
No, agree that it should be good, and before you check on you do anything, please knock the door, talk to my husband and then do it. Knock on the door.
Phone Staffer Caller:
Okay, let me just include that, and okay, and we’ll be talking…
Lead:
Yeah, talk to my husband, and if he’s okay, then only please proceed. If not, please don’t do anything.
Phone Staffer Caller:
Okay, what’s the name of your husband, ma’am, so that I can include it on my notes?
Lead:
His name? (redacted).
Phone Staffer Caller:
Okay, as he’s (redacted), I’m speaking with the wife right now, correct?
Lead:
Yeah, right.
Phone Staffer Caller:
Okay, can I get your name, ma’am, since it’s the husband’s I have on the file? Can I just get your name?
Lead:
Sonia.
Phone Staffer Caller:
Sonia?
Lead:
Yeah.
Phone Staffer Caller:
S-O-N-I-A?
Lead:
Yeah, kind of.
Phone Staffer Caller:
Yup. (redacted).
Lead:
Okay.
Phone Staffer Caller:
And the email address on file, ma’am, is this still active? (redacted)?
Lead:
Yes.
Phone Staffer Caller:
Okay, thank you, ma’am. We’ll see you today.