Type: Roofing
Lead Grade: B
Name: Fredy (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Lubbock
Ai Transcript:
“`
**Phone Staffer:** Hello, is this Freddie?
**Lead:** Yes.
**Phone Staffer:** Hi Freddie. Krisha here with (redacted). Are you still on 31st Street?
**Lead:** Inspection or what?
**Phone Staffer:** Hail inspection, sir. So, we are calling the area after the May 30th hailstorm, and we just wanted to check if you were affected, specifically if there was hail damage on your roof.
**Lead:** Yes, is there any hail damage on your roof because of the hailstorm on May 30th?
**Phone Staffer:** Yes. Who are you actually?
**Lead:** I’m sorry?
**Phone Staffer:** Who are you?
**Lead:** I’m sorry, sir. I can’t really hear you. Who are you? What are you doing? Do you have an inspection on the roof?
**Phone Staffer:** I’m not sure, everything is good. Okay, so this is Krisha again, and I’m calling with the (redacted). We offer a free inspection to verify any damage, and we can also provide a quote to ensure you get the best possible deal. So I need to first check if you were affected by the hailstorm.
**Lead:** No, I don’t know. You can come into my house and check if you want.
**Phone Staffer:** It is free. But before that, Freddie, have you seen any roofing company or trucks in the neighborhood?
**Lead:** Yeah, I see some in the neighborhood they have. But I don’t know.
**Phone Staffer:** No worries about that one, Freddie. It seems that you don’t know if your roof has damage. We can have our project manager call you to set up an appointment for a property visit, okay?
**Lead:** This check is free, no charge?
**Phone Staffer:** Yes. This is free—a free inspection only. So, nothing to worry about. They can also work with you to get applicable insurance coverage. So, I just wanted to confirm here—am I speaking to Freddie (redacted), correct?
**Lead:** Yes.
**Phone Staffer:** And your best callback number is (redacted), correct?
**Lead:** Correct.
**Phone Staffer:** And your email address is (redacted)?
**Lead:** Yes.
**Phone Staffer:** And your address is (redacted), correct?
**Lead:** Correct.
**Phone Staffer:** Alright, thank you so much. So Freddie, have you already filed an insurance claim or not yet?
**Lead:** Not yet.
**Phone Staffer:** OK, alright, so nothing to worry about Freddie. Thank you so much for answering my questions. I’ll go ahead and forward your information to our project manager so that he can set up an appointment for a property visit for a free inspection. Alright?
**Lead:** Thank you.
**Phone Staffer:** Alright, thank you Freddie. Have a great day, sir. Bye.
“`