Type: Power Washing
Lead Grade: C
Name: Elda (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Belmont
Intro:
At Phone Staffer, we specialize in outbound marketing for home service companies, helping them secure more leads through cold calling. In this transcript, our team contacted a property manager in Belmont to offer a free estimate for power washing services. The discussion led to scheduling an appointment to assess the property’s exterior and breezeways for future cleaning needs. This interaction highlights how cold calling for leads can be an effective home service lead generation strategy. Below, you’ll find the redacted details from the call to protect privacy.
Ai Transcript:
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Phone Staffer Caller: Thank you for calling. Please hold while we transfer your call. This call may be recorded for training purposes.
Phone Staffer Caller: Hi, Maria. Good day, this is Kim. How are you?
Lead: Yeah, good. How are you? How can I help you?
Phone Staffer Caller: That’s very good. I’m calling from (redacted) and I’m just trying to see what would be a good day and time next week that we could drop by for some proposals because we’re actually doing some work here in (redacted) for the next two weeks. Yeah, we would love to give you guys some information.
Lead: Well, it’d be best to drop by on Monday morning or any time of the week, maybe just 10 to 15 minutes.
Phone Staffer Caller: Yeah, you can do Monday morning?
Lead: All right, let me just check my calendar real quick. Oh, sorry, my bad. Monday morning is not available. Is that okay if it’s going to be on Tuesday?
Lead: Yeah, it’s not a problem.
Phone Staffer Caller: Tuesday? Sorry, I’m sorry. What company are you calling from?
Phone Staffer Caller: I’m calling from (redacted), so basically we do power washing for the exterior parts of properties. Given that right now we’re doing some work near you, we just had some vacant time, and we would love to drop some information for future reference.
Lead: Got it.
Phone Staffer Caller: And this is your address for the post—(redacted)?
Lead: Yes.
Phone Staffer Caller: And for (redacted), I do have your phone number. Is this the best one? (redacted)
Lead: Yes.
Phone Staffer Caller: Let me just take note of that. Thank you so much. And I really apologize, I didn’t get your last name earlier. I want to address you properly.
Lead: My name is Maria, and the property manager is Elda.
Phone Staffer Caller: Oh, Elda? I see. So basically, Elda is the property manager.
Phone Staffer Caller: Do you know what would be the best email I can send you?
Lead: (redacted)
Phone Staffer Caller: Got it. And I just wanted to confirm—would morning or afternoon be better for you on Tuesday?
Lead: Yes, we open from 8:30 to 5:30, so I could do it between 9 to 11 in the morning.
Phone Staffer Caller: Right, that’s going to be March 11.
Phone Staffer Caller: If you may, I’ll go ahead and do a backup schedule on the same day, still March 11, between 11 to 1 p.m., just in case our 9 to 11 is busy.
Lead: Yeah, okay.
Phone Staffer Caller: And just to confirm, Maria, am I calling the leasing office or front desk?
Lead: The front desk.
Phone Staffer Caller: Perfect. And you guys are allowed to set this appointment on behalf of the property management, correct?
Lead: Got it.
Phone Staffer Caller: One last thing—what is Elda’s last name so I can put it in the email?
Lead: (redacted).
Phone Staffer Caller: When do you usually do power washing?
Lead: I’m not sure about that information.
Phone Staffer Caller: No worries. Do you know what parts of the property typically get power washed?
Lead: I don’t know, sorry.
(Another voice enters the call.)
Lead: Hey, this is Elda, I will continue with your questionnaire. Where were we?
Phone Staffer Caller: Oh, hi, E