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Cold Calling

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Type: Power Washing
Lead Grade: C
Name: Kristen (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Bronxville

Intro:

At Phone Staffer, we focus on helping home service companies generate more leads through strategic cold calling techniques. In this transcript, we contacted a homeowner in Bronxville, New York, to discuss scheduling an estimate for power washing services. The prospective customer expressed interest in having her home evaluated for cleaning services, and we were able to set up an appointment window for the estimator to visit her residence. This interaction showcases the effectiveness of outbound lead generation for home services by creating direct opportunities for service providers to engage with their target market.

If you’re looking to improve your outbound efforts and learn how cold calling can help your home service company get more leads, check out this technique as discussed in this transcript. Below is the redacted call information to maintain privacy.

Ai Transcript:

**Phone Staffer Caller**:
What is your general cost? What’s the range of costs?

**Lead**:
OK. Yeah, for that one, I just want to set your expectation, ma’am. Our manager will give you a call regarding this, and the estimator will actually visit your location, since we are on the location right now, near your address. I can go ahead and schedule an estimator to visit or drop by and give you an estimate and share more about us. OK. How does that sound?

**Phone Staffer Caller**:
OK. OK. So yeah, I can book you with an estimator to come by while we’re in the area.

**Lead**:
OK. When, when? What is the possibility? What day?

**Phone Staffer Caller**:
OK. So yeah, let me check my calendar here real quick. Are you available this coming Monday? I think we have an appointment by Monday.

**Lead**:
Yeah, yeah.

**Phone Staffer Caller**:
How bout Tuesday, June Thursday.

**Lead**:
It would have to be Wednesday. On Tuesdays, I’m not available. So it would have to be Wednesday of next week.

**Phone Staffer Caller**:
OK, and how about, I mean, what is the specific time are you available on Wednesday? Let’s say around noon, 11 noon, that kind of timeframe. Would that be good?

**Lead**:
OK, no problem.

**Phone Staffer Caller**:
Yeah, we have here 12 p.m. to 2 p.m. Is that OK?

**Lead**:
OK.

**Phone Staffer Caller**:
All right. Just to confirm, I’m speaking with Kristen (redacted). And your number ends with 9329, right? And your email address is (redacted). Is that true?

**Lead**:
No, but how did you get the? No, that’s not the email address, but that’s OK.

**Phone Staffer Caller**:
OK. All right. And your address is in (redacted) Road in (redacted), New York, ZIP code is (redacted). Yeah. Do you know the number of the building?

**Lead**:
Um, no. It doesn’t include it here.

**Phone Staffer Caller**:
Can you please provide to me the number of the building, please.

**Lead**:
So, how do I know that this is who you’re with? Suppose you give me the number of your employees.

**Phone Staffer Caller**:
Oh, I’m sorry. I have here (redacted)-

**Lead**:
And I will call you back to verify this, OK?

**Phone Staffer Caller**:
Yeah. I have here your house number, (redacted)-

**Lead**:
Yes, it is.

**Phone Staffer Caller**:
Perfect. So, yeah, I can go ahead and inform my manager or the estimator to give you a call this coming Wednesday by 12 noon to 2 PM. Is that OK?

**Lead**:
While you’re giving me a call? Are you coming by to see and give me an estimate?

**Phone Staffer Caller**:
Yes. Um, my manager will give you a call this coming Wednesday to inform the estimator to visit your house this coming Wednesday also. Is that OK with you?

**Lead**:
Yeah, I think so if that’s what you’re going to do, because you don’t need to call again. I’d like to know what the cost is involved if you’re going to do it and get some references on your company. Where’s your company located?

**Phone Staffer Caller**:
Yeah, our company is actually located near your area. That’s why we try to call you so we can actually give you an estimate.

**