Type: Power Washing
Lead Grade: C
Name: Yash (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Charlotte
Intro:
At Phone Staffer, we help home service companies get more leads through strategic outbound marketing. In this redacted transcript, our team connected with a property manager in Charlotte who oversees multiple properties and is involved in vendor selection for maintenance services. While an immediate need for power washing wasn’t confirmed, the manager requested more details by email to discuss with their corporate office and expressed interest in considering our client for future services.
This lead illustrates how outbound for leads—especially cold calling—can open doors and build relationships with decision-makers in property management. A follow-up call was scheduled and the client’s information was added to the vendor directory for future opportunities. Below is the redacted call transcript for reference.
Ai Transcript:
Phone Staffer Caller:
Hello. Thank you for holding. This is Ash. I can help you. Go ahead.
Lead:
Go ahead, ma’am. If you don’t mind sending me an email about it, I need to… because we are going into renovations. So, as of now, we are planning on doing that. I don’t think we are going to require any cleaning, you know, power washing services anytime soon. So, that’s why I say, you know, if you can just email me all your information. I can put it on… because vendors are decided by my corporate office.
Phone Staffer Caller:
Oh, yeah. I’ll put your information in our vendor log. If they require it at our property or any other property, they will reach out to you.
Lead:
Oh, okay. So, if I’m understanding it right, this address here, the (redacted) IS your office address. And you’re also handling a lot of properties—those are the ones you will do power washing with just in case. Is that right?
Phone Staffer Caller:
I manage this property, but my boss has other properties that are associated with (redacted). If they require it, you might—if I give them your contact, that’s what I’m saying.
Lead:
Oh, yes. Definitely. Nothing to worry. I will make sure that our project manager sends the email for sure. I was just trying to see, though, because of course, as you know, on the email we can only provide a price range—a possibility of the price depending on the size, right?
Phone Staffer Caller:
Yeah, that’s right. That’s what I’m going to need to begin with.
Lead:
Okay. I was just trying to see though. Once I look at that, then we can go further with… Then I can involve my corporate office and see if they’re interested in getting on a call and all of that.
Phone Staffer Caller:
Got it. Perfect. Thank you.
Lead:
If you would allow me to negotiate those because it seems that an in-person visit would not be possible outside the meantime because of the process that you have, right?
Phone Staffer Caller:
Yes.
Lead:
Will it be possible for my Project Manager to give you a phone call—just a very quick 10 to 15 minutes—definitely not today, don’t worry, and not tomorrow of course, it’s a Saturday—somewhere next week or in the next 2 weeks, let’s say, so that they can explain it better? Like a virtual appointment instead of an in-person visit. Does that work better for you?
Phone Staffer Caller:
Yes, fine. That’s okay.
Lead:
All right. Is there a specific day or time that you prefer for my Project Manager to call you?
Phone Staffer Caller:
Anytime Tuesday will be fine. Not Monday. Monday I’ll be busy, so I don’t know.
Lead:
Anytime Tuesday, perfect. Well, during nine to five?
Phone Staffer Caller:
Nine to five.
Lead:
So I do have here April 15—this is a Tuesday—and you would be available for a telephone call from our project manager, approximately 10 to 15 minutes or so, depending on how long you guys would talk, between nine to 11, somewhere in that timeframe. Is that good?
Phone Staffer Caller:
Yeah, sure. That’s fine.
Lead:
Perfect. And just in case you will be busy nine to 11, because of course you guys as managers have a lot of things to do—if you don’t mind, I’ll go ahead and take between 11 to one as well, such as the backup case in any case something urgent comes up from nine to 11 on April 15. Okay?
Phone Staffer