Type: Power Washing
Lead Grade: C
Name: Taylor (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Cincinnati
Intro:
At Phone Staffer, we help home service companies expand their customer base through effective cold calling techniques. In this transcript, we reached out to a manager at a local business in Cincinnati to schedule an appointment for a power washing estimate. The discussion identified areas in need of cleaning, and a visit was successfully set up. This interaction highlights the effectiveness of outbound marketing for home service companies looking to generate more leads. Below is the redacted call information to maintain privacy.
Ai Transcript:
**Phone Staffer Caller:**
Thank you for calling (redacted) for food trucking catering press 1, for hours of operation press 2, for our street address press 3. To place an order ahead of time, please visit (redacted) or download our mobile app. To speak with a member of our restaurant during business hours, please remain on the line.
**Phone Staffer Caller:**
(Redacted) Drive-In, Anderson. How may I help you?
**Lead:**
Hi, good evening, this is Ruel. Am I speaking to the manager?
**Phone Staffer Caller:**
Yes, you sure are.
**Lead:**
Perfect. Well anyway, this is Ruel again and I’m calling from (redacted) Power Washing. How are you today?
**Phone Staffer Caller:**
Good.
**Lead:**
Oh, that’s awesome. Well anyway, we offer power washing services to businesses like restaurants, facilities, and more. We’re looking to see if our project manager can drop by your location to introduce our power washing service and provide you with a quote. We noticed that your location might be in need of power washing.
**Phone Staffer Caller:**
Yeah, yeah. I can write your number down and pass the information on to the general manager.
**Lead:**
Oh, that’s perfect. You can give me your number or the number you’re calling from now. If you don’t have it, I’m happy to provide it. Just let me know if you’re ready for it.
**Phone Staffer Caller:**
I’m pulling off from Colorado right now.
**Lead:**
Okay, that’s perfect. So, basically, all of the decisions should be coming from your general manager?
**Phone Staffer Caller:**
Yeah, yeah. I’ll text them as soon as possible.
**Lead:**
Oh, I see. However, the visit we have is a no-commitment visit, so you can have our project manager assist you during the visit—about ten to fifteen minutes—to tour the location. This is only for exterior cleaning, we will not go inside.
**Phone Staffer Caller:**
Yep.
**Lead:**
So, is it possible to schedule an appointment with our project manager?
**Phone Staffer Caller:**
Uh, see, that’s why I have to talk to my GM to see when he would be here. I’m not exactly sure when he works next.
**Lead:**
Oh, I see. However, is there a way to schedule an appointment on Monday, March 10th?
**Phone Staffer Caller:**
Yeah, that’s fine.
**Lead:**
Okay. Will you be the one assisting our project manager?
**Phone Staffer Caller:**
No, another manager, his name is Steve, will be here. He’s another good person to talk to.
**Lead:**
Oh, perfect, perfect. What’s Steve’s last name?
**Phone Staffer Caller:**
I don’t know his last name, just his first name. Never asked him.
**Lead:**
Okay. May I have your first and last name, please?
**Phone Staffer Caller:**
My first name is Jacob. Last name is (redacted).
**Lead:**
Oh, (redacted), alright. You know what? You have the same name as my son.
**Phone Staffer Caller:**
Wow, cool.
**Lead:**
Yes, sir. Alright, so you confirmed it’s okay for us to visit on the 10th, right? Do you prefer morning, afternoon, or late afternoon?
**Phone Staffer Caller:**
Morning—sometime between like 11 and 1.
**Lead:**
Oh, perfect! We actually have that schedule open—11 a.m. to 1 p.m.