Type: Power Washing
Lead Grade: C
Name: Steven (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Ellicott City
Intro:
At Phone Staffer, we help home service companies generate leads through effective cold calling techniques. In this conversation, we connected with a homeowner in Ellicott City who expressed interest in scheduling a future power washing service for the front and back of their home. Although they weren’t ready for immediate service, an appointment was tentatively scheduled for a later date to provide an estimate. This is a great example of how outbound efforts such as cold calling can successfully build a lead pipeline for home service businesses, positioning them well for future opportunities.
Below is the redacted information from the call:
Ai Transcript:
Phone Staffer Caller: Thank you. Hello. Is this Steven?
Lead: Yes.
Phone Staffer Caller: You called?
Lead: Yes.
Phone Staffer Caller: Thank you for calling us back, by the way, sir. This is Ara with (redacted). We would like to…
Lead: Oh. Sorry. I thought it was Cable.
Phone Staffer Caller: Okay. He said, power washing.
Lead: I had my house power washed about a year ago.
Phone Staffer Caller: I see. So you don’t need any like free estimates right now, sir? If you will do it next year or a couple of months from now?
Lead: Maybe in a year. It really depends.
Phone Staffer Caller: I will have our estimator to come, sir, since they will be in this area this week and next week. So would you be available Monday for an estimator to come?
Lead: Next week’s not good for us.
Phone Staffer Caller: Okay. How about what time or what date you would be available? I can check calendars for a long. So you really need to come by and…
Lead: Sorry, can you just look at the address on Google?
Phone Staffer Caller: Yeah. We can go ahead and do a virtual sales appointment. So Monday will be good? Morning or afternoon?
Lead: Next week’s not good, but maybe the week after.
Phone Staffer Caller: The week after, okay. Monday, but next week, the 7th maybe? Or negotiate to Tuesday?
Lead: Okay.
Phone Staffer Caller: So what time will you be available for a call appointment?
Lead: I’d like 12.
Phone Staffer Caller: 12. So we have here 11 to 1 or 1 to 3. What will be the best one for you?
Lead: Uhh… I’m not good for Windows, but because I’m on calls, it will have to work. Maybe, maybe sure, but I may not pick up because I’m busy.
Phone Staffer Caller: It’s okay. I’ll tell Ron that you will be available 12, after 12, right?
Lead: Okay.
Phone Staffer Caller: Okay. And then they can call you at this number. (redacted).
Lead: Yes.
Phone Staffer Caller: And they will be checking (redacted) in Ellicott City, right?
Lead: Yeah. (redacted), yeah.
Phone Staffer Caller: Yeah. Correct. And I have an email on file right here. And for the confirmation, Sir, can I send it here in (redacted)?
Lead: Or no. That’s not my email.
Phone Staffer Caller: Oh. Do you have a valid email that we can send the confirmation to?
Lead: (redacted).
Phone Staffer Caller: S? What is that I can say in (redacted)?
Lead: (redacted).
Phone Staffer Caller: I see, got it. In case, Sir, in what parts of the house do you want power washed in the future? Are you deciding?
Lead: It’s just the front and back. I have a middle unit so I would need a front and back.
Phone Staffer Caller: Gotcha. I will tell Ron that he can call and that will be next Tuesday. Just keep your lines open. And your email as well. Check for the confirmation.
Lead: OK, gotcha.
Phone Staffer Caller: Thank you so much, have a good evening and have a good one.
Lead: You too.