Type: Power Washing
Lead Grade: C
Name: Scott (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Katy
Intro:
At Phone Staffer, we help home service companies get more leads through effective cold calling strategies. In this call, we connected with a property management assistant in Katy, Texas, to schedule an in-person estimate for commercial power washing services. The assistant confirmed that the team handles maintenance in-house but agreed to have our estimator visit and discuss potential service opportunities. This is a great example of how cold calling for leads can help home service companies expand their outreach and secure new business opportunities. Below is the redacted call transcript to protect individual privacy.
Ai Transcript:
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Phone Staffer Caller: Thank you for calling (redacted). Your call is very important to us. We will be with you momentarily. Hello.
Lead: Hi, hello.
Phone Staffer Caller: Oh hi, I’m so sorry.
Lead: Sorry, yeah.
Phone Staffer Caller: It’s like kind of late on this one.
Lead: No, no, no.
Phone Staffer Caller: No, no, no, that’s alright.
Lead: Hi. This is Tasta from (redacted). Barbara Walsh. How are you?
Phone Staffer Caller: Good, good ma’am. How can I help you?
Lead: Oh yes, ma’am. I’m a vendor actually and we will be in your area up until the next… Up until next month and we would like to know if what do you think would be the best time for us to drop by in your office?
Phone Staffer Caller: Um… Which week are you gonna be around here, you say?
Lead: Oh yeah. We can probably be there around this week, maybe Thursday. Would that be alright with you?
Phone Staffer Caller: About Thursday… Is there a specific person that you need to speak to? Or I’m just trying to make it easier for you.
Lead: Actually, I’m looking for your property manager, like if you can inform them that we will be there on Thursday, and then yeah, that would be probably fine for us.
Phone Staffer Caller: Okay! That’s fine. Okay, probably a Thursday around 1 to 3pm. Would that be alright?
Lead: That’s fine.
Phone Staffer Caller: Okay. Perfect. May I know what’s the best email for your business, please?
Lead: Yeah, you can do. Let me see which one I can give you to. I’m trying to see if there’s like an email that they can all share. Give me one second.
Phone Staffer Caller: Sure, no worries.
Lead: Do you? Umm let me see. Coastal current town. Unknown I’m sorry, let me give you. You know what you can send it to, I can distribute it. You can do LBlanco, which is LBL, A M C O at (redacted).
Phone Staffer Caller: That’s just the letter J.
Lead: Perfect.
Phone Staffer Caller: And may I know what’s your manager’s name please?
Lead: Yes. His name is Scott.
Phone Staffer Caller: I’m sorry I did not get that one.
Lead: I’m sorry, it was Scott.
Phone Staffer Caller: Scott, I see. And may I know what’s Scott’s last name?
Lead: Trainor.
Phone Staffer Caller: Trainor, as in T R A I N O R?
Lead: Yes.
Phone Staffer Caller: Perfect. And who am I talking with right now please and sorry?
Lead: Tails is Laura.
Phone Staffer Caller: Laura. Laura, are you the assistant manager?
Lead: Yes ma’am.
Phone Staffer Caller: Perfect. And Laura just a real quick question. Do you have any idea when was the last time you Power Washed your building?
Lead: I’m not even sure to be honest.
Phone Staffer Caller: That’s alright with us. Our estimator can discuss this during the visit. How about which areas of the building do you prioritize when cleaning? Do you have any idea?
Lead: Ah not really since I mean it can be pretty much like a little hard one because we do have our own guys here at the shop and they take care of our own maintenance.
Phone Staffer Caller: I see no worries, Laura. Yeah no worries, no pressure, like no obligation at all. Just listen to our estimator during