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Cold Calling

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Type: Power Washing
Lead Grade: C
Name: Jeremy (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Mt. Holly

Intro:

We cold called property managers in Mount Holly to generate leads for our home service client. The person we connected with was interested in scheduling a free estimate for power washing services, specifically focused on the exterior of a commercial property. After a short conversation, an appointment was booked for April 22 between 9 and 11 a.m. This lead demonstrates how cold calling for leads can be an effective outbound marketing strategy for home service companies looking to boost their local presence and get more qualified appointments. Below, we’ve included the redacted transcript to maintain privacy while showcasing the results.

Ai Transcript:

Phone Staffer Caller:
Hello, my name is Kim (redacted).

Lead:
Hello.

Phone Staffer Caller:
Hello, I am Kim.

Lead:
Hi Holly.

Phone Staffer Caller:
Hello Kimberly. Elisa. Hello.

Lead:
Hi, good afternoon. This is Kiu. How are you?

Phone Staffer Caller:
Good.

Lead:
How are you? Where am I specifically? I am currently immigrating to California. Am I supposed to be traveling to the house somewhere end of April? Somewhere around the second week?

Phone Staffer Caller:
Give me one second. Let me transfer you to someone who can help.

Lead:
Thank you.

Phone Staffer Caller:
Pulling a call from (redacted). She transferred me over mentioning that you’re the right person to speak about this.

Lead:
OK, power washing?

Phone Staffer Caller:
Yes, correct. Yeah, we are going to be in the area the second week of April or so. I’m just trying to see if you could be available for just 10 to 15 minutes on any of those days. Maybe we could stop by and offer you a free estimate.

Lead:
That’s this week? I’m actually going on vacation. I’ll be back on the 21st. So if you want, you could come back through here then.

Phone Staffer Caller:
Actually, that’s a perfect date. We don’t have any vacant schedules for next week yet. The earliest we could go is the 16th of this month, up until the end of the month. Is the 22nd, a Tuesday, a good time?

Lead:
Uh huh. Let me pull my calendar up, hang on just a second.

Phone Staffer Caller:
Thank you, yes.

Lead:
Yeah, I can meet with someone on the 22nd.

Phone Staffer Caller:
Oh, that’s perfect. Thank you so much. Would you prefer a morning or afternoon schedule?

Lead:
Morning’s good. Morning is preferred.

Phone Staffer Caller:
Let me check. The 22nd is Tuesday. Somewhere between 9 to 11—Is that a good time?

Lead:
Yep.

Phone Staffer Caller:
Perfect, thank you. What’s the best email I can send confirmation to?

Lead:
So, I’m going to spell it out—it’s my first and last name: j-e-r-e-m-y dot m-o-s-s at m-t-h-o-l-l-y dot u-s.

Phone Staffer Caller:
Not .fon?

Lead:
Nope.

Phone Staffer Caller:
Oh, sorry. Just dot u-s. It’s (redacted)?

Lead:
Yes.

Phone Staffer Caller:
Perfect. Thank you so much, Jeremy. And would you mind confirming your designation with (redacted)?

Lead:
General manager, property. Or maybe Building and Grounds.

Phone Staffer Caller:
Alright—Building and Grounds department.

Lead:
Yeah, I can meet them at 400 East Central Avenue.

Phone Staffer Caller:
All right. I’m not quite sure if I got the correct address for you. I have 131 South Main Street—is that correct?

Lead:
Oh, let’s go with 400. Let me get that. 400 East Central Avenue, (redacted), NC 28210.

Phone Staffer Caller:
Yep. Is there a closer time than just 9 to 11?

Lead:
You can shoot me an email for an exact time, or just stick with that time frame.

Phone Staffer Caller:
Would you mind letting me know what time would you prefer, so I can create the