Type: Power Washing
Lead Grade: C
Name: German (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: New Rochelle
Intro:
At Phone Staffer, we specialize in helping home service companies generate leads through cold calling and outbound strategies. In this transcript, we contacted a homeowner in New Rochelle, NY, to offer a free power washing estimate. The homeowner showed interest but had recently moved to a new property. After discussing the services available, including washing for the siding and other exterior surfaces, we scheduled an over-the-phone consultation to provide an estimate. Cold calling for leads continues to be an effective way for home service companies to get more leads and increase customer engagement. Below, you’ll find the redacted details of the conversation to maintain privacy.
Ai Transcript:
“`
Phone Staffer Caller: Hello?
Lead: Hello.
Phone Staffer Caller: Hi, is this German?
Lead: Yeah, who’s this?
Phone Staffer Caller: Oh, perfect! Hey Pat here, I’m with (redacted), we are currently working in your neighborhood at (redacted) Avenue this week. I just wanted to ask if you would like to get a free estimate, to power wash the exterior of your house or soft wash.
Lead: I don’t have the (redacted) Avenue, no the house.
Phone Staffer Caller: I’m sorry?
Lead: I sold the house already.
Phone Staffer Caller: Oh, all right, I see, thank you for letting me know. German are you still residing at New Rochelle City?
Lead: I don’t know, right now, I don’t think about that right now, but pretty soon maybe. I don’t know.
Phone Staffer Caller: That’s your number?
Lead: Oh, all right.
Phone Staffer Caller: German, recording was that we actually used a dialer to contact neighbors around their New Rochelle and asking if they were interested in getting a free estimate for power washing services. We’re actually doing this one to get more customer in the future, like after winter and this spring. Maybe you’re still at New Rochelle City like we can conduct and free estimate in your new house.
Lead: Yea, I have a house and now I bought a new house on Sixth Floor (redacted) avenue. Like I said, I only need a power wash, but only a side like that, but I don’t need the house.
Phone Staffer Caller: Oh! Alright, I see, German.
Lead: Yeah.
Phone Staffer Caller: We also work with the side actually, we work with the exterior, Yeah, sides, driveways, also patios, decks, and also the roof. And if you want I can—if you are free, I can have one of our estimators give you a phone call, like an over-the-phone consultation and give you the quotation, and also send you the quotation on your email address, if that will work?
Lead: Oh perfect.
Phone Staffer Caller: Could you please ask for your new address so I can forward this information to our project manager in the area?
Lead: I’m sorry, 64… Avenue, New Rochelle.
Phone Staffer Caller: All right.
Lead: (redacted) and town centre, yeah.
Phone Staffer Caller: All right, perfect. Just give me one moment, German. Let me double-check your new address, okay, and the house number is 64, correct?
Lead: Yes.
Phone Staffer Caller: All right, hold on, let me double-check this address on file. I just wanted to ask how many hours is the travel time from your old address at (redacted) Avenue to your new address?
Lead: Maybe driving, maybe three minutes. Walking, walking like a like a 8-10 minutes.
Phone Staffer Caller: Oh, all right, 8-10 minutes. Let me note that down here. Let me just double-check this one. Townsend, New York, all right. Your address is on 64 (redacted), New Rochelle, New York, correct?
Lead: Yeah, T-H-A-U-N, like an M. C-E, (redacted).
Phone Staffer Caller: All right. Automatic. All right, perfect. Available…Check…Hold on. New Rochelle. Question for you.
Lead: Oh, yeah, sure.
Phone Staffer Caller: The payment is free, huh? Somebody comes to my house, and says this is free. I have to pay for this and that?
Phone Staffer Caller: All right, that’s actually a good question. So, yeah German, it’s totally free. Yeah, the estimate, it’s totally free, no obligation, no pressure. We’re actually doing this