Type: Power Washing
Lead Grade: C
Name: David (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Scarsdale
Intro:
At Phone Staffer, we help home service companies generate leads through professional cold calling techniques. In this transcript, one of our team members reached out to a homeowner in Scarsdale, New York, to verify information for a potential power washing service. The homeowner expressed concerns about knowing the legitimacy of the company before moving forward, demonstrating how transparent communication is important when handling outbound efforts for leads. By fostering trust during the cold call process, home service companies like those offering power washing can effectively generate more interest and schedule appointments. Below is the redacted information from the call to protect privacy.
Ai Transcript:
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Phone Staffer Caller: Hello? Hello, sir David. This is Mark once again with (redacted). I’m sorry to call you back. I just needed to verify a few information first before we go ahead and do that email. I just need it to ask you Sir. Is it? Okay that we call you back as well on a time, you know that on an appointment somehow like that. Is that okay?
Lead: But you can call me but I want you before I say anything to you. I need to know what I’m dealing with him through the company. I saw I’m not going to make any appointment and set anything up until I know what I’m dealing with and because right now you just a telephone number for me.
Phone Staffer Caller: That’s right. Yeah, on the stairs. I’m not.
Lead: I need to know the name of the company after I have some information on you references. I don’t want to listen, you may be a scam. I don’t know who you are. You know, it’s time passed right?
Phone Staffer Caller: Understand because what I would like to do is in for my, how do you call this, estimators about this. You know, they will be the one to reach out to you and I will note it down here as well.
Lead: I’m David, and oh, estimator is wanting. The company I’m dealing with is another thing. Okay, right. Estimate are not doing the job. They just give me the points but I need to know who is doing the job and everything.
Phone Staffer Caller: For sure. Yes, I will note all this down for the estimator as well to send you the email about what they said that we are, how we can do this with you and you know more about it before we do even an appointment. So I just need to ask some verification questions person. It shows a ratio that the best call number to reach you is at this number is (redacted). Is this right?
Lead: Yes.
Phone Staffer Caller: Okay, and just to make sure as well that your address is on (redacted), city of (redacted), and state of New York. Is that right with difficult, I want (redacted)?
Lead: Okay, thank you.
Phone Staffer Caller: And just wanted to check your last name is still one you gave me on your email, right? The sites as H eight is okay?
Lead: All right. I will inform our estimators about this to send you an email about the details and hopefully, you could set an appoint…
Lead: Let me… the information that I need about the estimator is another entity. The people supposedly going to do the job is your company. For me, Michael Parr was to me. It’s more important to have information about (redacted) than anything else.
Lead: Okay. Otherwise, I’ll be no cannot do anything.
Phone Staffer Caller: Okay, sir. All right. I’ll just also let them do a call back for you by the next week on the 22nd when you’re more available, you know, but first I’ll ask them as well to send an email first before setting that call.
Lead: Yeah, I’m not going to do anything unless I can verify who I’m doing business with, you know what I’m saying. I need to know what I’m doing business for it.
Phone Staffer Caller: Okay. Understood. Thank you so much for that.
Lead: Thank you.
Phone Staffer Caller: I will inform them about it. Thank you.
Lead: Okay. Bye-bye.
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