Type: Power Washing
Lead Grade: C
Name: Steven (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Yonkers
Intro:
At Phone Staffer, we specialize in helping home service companies generate leads through cold calling. In this transcript, an outbound cold call was made to a homeowner in Mazato to offer a free estimate for power washing services. The homeowner expressed interest in receiving an estimate over the phone, given his busy work schedule. A time was scheduled for an estimator to call the following day in the afternoon. This exchange exemplifies how outbound cold calling for leads can effectively help home service companies connect with potential customers.
Below is the redacted information from the call to maintain privacy.
Ai Transcript:
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Phone Staffer Caller: Hello?
Lead: Hi there, this is Lisa. Am I speaking to Stephen?
Phone Staffer Caller: Uhh, No. This is Stephen Dad. Messaging.
Lead: Oh, I’m so sorry about that. We’re just actually calling the region in Mazato. I’m sorry, in Mazato.
Phone Staffer Caller: … handsome. Because we are going to be working on few of the properties there this week.
Lead: You have been working where?
Phone Staffer Caller: I’m with (redacted).
Lead: Oh … (redacted)?
Phone Staffer Caller: Yeah, nah, nah. We don’t need that right now.
Lead: Well, our estimators are going to be in the area on Thursday and Friday working on few of the properties, and we are actually giving out free estimates.
Phone Staffer Caller: Uh oh?
Lead: Oh, okay. So, just knock and my wife be there because I work at night. She is there. She will open up. Okay?
Phone Staffer Caller: Sure, no worries. If I may ask, would you be available Thursday or Friday?
Lead: Nah, nah. I won’t. But uh, around what time?
Phone Staffer Caller: On Thursday we have in the morning two times, lots in the morning, and two in the afternoon, and the same on Friday.
Lead: Oh. It will be like um… she will be there at two o’clock on uh tomorrow. But I will let her know anyway. Okay?
Phone Staffer Caller: Mm hm.
Lead: Well is it possible that I can schedule our estimator. I can schedule it here?
Phone Staffer Caller: Nah nah nah. Because like I said you know I go out in the morning and I go back around eight o’clock. So I can’t, I can’t promise you nothing right now.
Lead: I see. Well here’s what I can do Stephen. Instead of our estimators dropping by since your schedule is… you’re going home late, I can have one of our estimators call you instead for them to give you an estimate. Would that work for you?
Phone Staffer Caller: For them to call them? Oh all right. Let them call me, and you know give me the estimate that sounds great.
Lead: Awesome thank you so much. And are you available for them to call on Thursday or Friday?
Phone Staffer Caller: Yeah yeah, no. They could call, calling is no problem because I’m always in the street. So you know they could call me up, okay.
Lead: I see. Well, I can… I will schedule you here, tomorrow Thursday. So is it possible in the morning or in the afternoon?
Phone Staffer Caller: In the afternoon is better.
Lead: Okay, so we have between 12 p.m. to 2 p.m. and then 2 to 4 p.m.
Phone Staffer Caller: But I’m not going to be there.
Lead: I’m sorry?
Phone Staffer Caller: I’m not going to be at the house.
Lead: I know, I know. What time is best to be there?
Phone Staffer Caller: For them to call me at 12.
Lead: 12, all right. That is noted, all right. So yeah, what would be your best contact number that our estimators can call? Is this the one we’re using right now?
Phone Staffer Caller: This number. This number that you have.
Lead: Awesome, thank you so much Steven. And they will also be sending a confirmation about sending an estimate. So what would be your best email address that they can send the confirmation to?
Phone Staffer Caller: No no, they don’t send it to the address, they don’t send it on the phone?
Lead: Uh, on your email.
Phone Staffer Caller: Oh email, okay. Well I’m driving right now so