Type: Power Washing
Lead Grade: Cold – A
Name: Noreen (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Cypress
Intro:
At Phone Staffer, we help home service companies grow their client base through effective cold calling strategies. In this outbound call, we connected with a leasing professional in Cypress, Texas to identify the decision-maker responsible for property maintenance services, including power washing. Our goal was to generate interest in our client’s services and establish a contact for scheduling a future estimate. This is a great example of how cold calling for leads can open doors for home service companies seeking new commercial opportunities.
Below is the redacted transcript from the call for your review.
Ai Transcript:
Phone Staffer Caller:
Thank you for calling (redacted). To ensure we can assist you correctly, please listen to the following options.
If you are calling for leasing information, please press 1.
If you are a resident with a billing question, please press 2.
If this is a life-threatening emergency, please hang up and dial 9-1-1.
If you’re experiencing a maintenance emergency and need our On-Call Service technician contacted, please press 3.
If you would like to reach a member of our on-site community team, please press 4.
This call may be monitored or recorded for quality assurance.
Good morning. Thank you for calling (redacted). This is Naomi. How can I help you?
Lead:
Hi, Naomi. This is Tessa. Thank you so much for answering the call. Good morning, by the way. How are you?
Phone Staffer Caller:
I’m doing good. How are you?
Lead:
I’m doing fine as well. Thank you so much for asking. By the way, I was hoping to see if I can talk to the right person, but I wanted to find out who at your company handles decisions or services related to powerwashing, Naomi?
Phone Staffer Caller:
It is our manager, and then she gets in contact with our… somebody else. I forgot who, but…
Lead:
Yeah, no worries. That’s all right. I just want to ask, do you have her email address? Since she’s not available right now, do you think it’s possible to have the best email address?
Phone Staffer Caller:
Yeah, I’ll be happy to give you our property email address.
Lead:
Oh, that’s perfect. I know what that is. So it’s going to be our property name, (redacted) at (redacted).com?
Phone Staffer Caller:
Yes, (redacted).com.
Lead:
Thank you. And sorry, Naomi. I know what your manager’s name is. Her name is Noreen?
Phone Staffer Caller:
Noreen, yes.
Lead:
Noreen, wow. My cousin’s name is Noreen. N-o-r-e-e-n?
Phone Staffer Caller:
Yes. N-o-r-e-e-n.
Lead:
Oh, okay thank you. And may we know the last name of Noreen please?
Phone Staffer Caller:
(Redacted), R-E-N-T-E-R-I-A.
Lead:
Thank you. And Naomi, is your name spelled as N-A-O-M-I?
Phone Staffer Caller:
Yes, N-O-E-M-I.
Lead:
Oh, thank you so much. N-O-E-M-I.
I’m sorry, I just wanted to ask, are you the assistant manager or the leasing agency, Naomi?
Phone Staffer Caller:
No, I’m just the leasing professional here on site.
Lead:
I see, that’s perfect. Thank you so much.
And the workplace is at (redacted), is that right?
Phone Staffer Caller:
Correct.
Lead:
Thank you. Naomi, just a real quick question. What do you think would be the best time for me to call back to reach your manager or Noreen on the phone?
Phone Staffer Caller:
You could do sometime this afternoon around like three.
Lead:
OK, sure. I’ll take notes on that. And I’ll just go in to look for you, OK?
Phone Staffer Caller:
Already, I assume.
Lead:
OK, thank you so much, Naomi. See you around. I’ll talk to you later this afternoon, hm?
Phone Staffer Caller:
Alrighty, sounds good. Thank you. Have a good Monday.
Lead:
You too. Bye bye.
Phone Staffer Caller:
Bye bye.