Type: Power Washing
Lead Grade: Cold – A
Name: Vanessa (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Fairfax
Intro:
At Phone Staffer, we help home service companies get more leads through strategic outbound methods like cold calling. In this redacted call, we reached out to a business in Fairfax, Virginia on behalf of a power washing client. The lead expressed interest in receiving a no-pressure quote for full exterior building maintenance and scheduled a visit window for our client to drop off an estimate. This is a great example of how cold calling for leads can help your home service company grow by directly engaging with decision-makers or key contacts. Below is the redacted lead transcript for reference.
Ai Transcript:
Phone Staffer Caller:
World of Tile, may I help you?
Lead:
Yes, hi! Thank you so much for answering the call. This is Ali, by the way, from (redacted) power washing. How are you doing today?
Phone Staffer Caller:
I’m doing well, thank you.
Lead:
That’s really nice of you! Well, I’m doing great as well. I just grabbed my coffee earlier to make me more alive—but thanks for asking anyway.
Oh, by the way, this is Ali. I’m a vendor of the power washing services and trying to reach out to see if we could drop by sometime this week and give you guys a proposal and free estimate when it comes to power washing.
Phone Staffer Caller:
Sure, yeah, you can drop off a quote, that’s fine.
Lead:
Alright, perfect. The manager here—she’s actually out for the whole month. She’s on vacation.
Phone Staffer Caller:
Oh, so she’s the decision-maker?
Lead:
Oh, okay. Actually, the good thing about it is, you’re not pressured about the decision-making. It’s just that our manager will drop by to give you guys some proposals.
Will you be available maybe this week?
Phone Staffer Caller:
Yeah, yeah. That’s fine.
Lead:
Alright, alright. Can I have your first and last name for my record, if that will be okay?
Phone Staffer Caller:
My name is Rigo (redacted).
Lead:
Rigo (redacted). Let me spell it out for you. R-I-G-O. (Redacted) is G-O-N-Z-A-L-E-S?
Phone Staffer Caller:
Yes.
Lead:
Wonderful. The business name, I just wanted to confirm on the recording—is it World of Tile?
Phone Staffer Caller:
Our World of Tile.
Lead:
World of Tile. Thank you. How about a phone number, please? Can you confirm the phone number for me?
Phone Staffer Caller:
This phone number is (redacted).
Lead:
That would be wonderful. I just also wanted to confirm the address of your property, would that be (redacted), Fairfax, Virginia (redacted)?
Phone Staffer Caller:
Yes, that’s wonderful.
Lead:
Thank you very much. One of the reasons why I called—what part of the property would you like to be estimated? Is it the siding?
Phone Staffer Caller:
What was the question?
Lead:
Like the part of the property?
Phone Staffer Caller:
Mmm…
Lead:
Would that be the siding? Or the full property exterior?
Phone Staffer Caller:
Uh, what do you mean, full property exterior?
Lead:
Like would you like the estimate for the building maintenance—the exterior maybe?
Phone Staffer Caller:
Oh… oh I see what you’re saying. Umm, yeah, that’s… I’m sorry. I’m not sure. You’re asking the wrong person these questions. That’s what I’m saying—you guys can just drop off what you…
Lead:
Alright, got you there. We’ll just put, instead, since your manager can definitely decide, I’m just getting the information here. Since we’ll be dropping by this week, maybe we can drop by Wednesday? Will you be available for an in-person visit?
Phone Staffer Caller:
Yeah, yeah. That sounds good. April 9th?
Lead:
Alright. April 9th. Let’s say 8 to 10? Or 10 to 12?
Phone Staffer Caller:
8 to 10 is fine.
Lead:
8 to 10. Alrighty. I’ll just put here “full building maintenance” or “exterior building maintenance”—we’ll discuss further if you guys will get it or not, so there’s no