Type: Power Washing
Lead Grade: Cold – C
Name: Kasey (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: New Orleans
Intro:
At Phone Staffer, we help home service companies get more leads through effective outbound marketing. In this call, we reached out to a commercial property management company in New Orleans to offer power washing services. While the initial contact couldn’t make a decision, we successfully gathered the correct contact information for the vendor coordinator, ensuring our client could follow up with the right person. This is a great example of how outbound marketing for home service companies can generate valuable connections and potential clients. Below is the redacted transcript from the call.
Ai Transcript:
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Phone Staffer Caller: Thank you for calling (redacted). Please hold while we connect your call.
Lead: (redacted), how can I help you? How are you today?
Phone Staffer Caller: I’m sorry, you’re with which property?
Lead: We are a power washing company. I’m with (redacted) Power Washing. My project manager has appointments in the neighboring establishment, so we could drop by in approximately 10 to 15 minutes to the office of the manager to give a quote and inspect.
Phone Staffer Caller: We have over 20 or 30 property managers, so it’s not that simple for us to just make an appointment. What I can do is give you an email for our vendor coordinator, and you can send over your information.
Lead: Oh, the address that I have is (redacted).
Phone Staffer Caller: That is one of our office buildings.
Lead: Who is the manager at this location, then?
Phone Staffer Caller: The manager is Stephanie (redacted), but she’s just one of many property managers that we have.
Lead: Okay, is she available now? Can I speak to her?
Phone Staffer Caller: I can transfer you to her, but she’s not in the office at the moment. Just a moment while I transfer you.
Lead: Okay.
Phone Staffer Caller: I don’t keep schedules for anybody, so I can’t make an appointment for anyone. There has to be a specific person you want to reach.
Lead: Since she is not in now, can I have the best email where we can send our company service options, please?
Phone Staffer Caller: Yes, that’s going to be vendors@(redacted).com.
Lead: How do you spell that?
Phone Staffer Caller: (spells out email address).
Lead: And the name of the manager would be?
Phone Staffer Caller: This email address is going to Kasey. Everything has to go through her because she’s our vendor coordinator.
Lead: Okay, so Kasey is the name?
Phone Staffer Caller: Yes, K-A-S-E-Y.
Lead: And the business name would be (redacted) Property Management, located at (redacted). Is that correct?
Phone Staffer Caller: Yes, that’s correct.
Lead: Is this the best number to reach her at, the number I’m calling right now?
Phone Staffer Caller: Yes, that’s fine.
Lead: Thank you. And I’m speaking with?
Phone Staffer Caller: My name is Brooke.
Lead: Brooke, what’s your position?
Phone Staffer Caller: I’m an assistant commercial property manager.
Lead: Since you are an assistant property manager, Brooke, would you be able to meet my project manager for approximately 10 minutes?
Phone Staffer Caller: No, I don’t make any decisions regarding vendors or services. Everything has to go through the email address I gave you.
Lead: Okay, that’s noted. Thank you so much, Brooke.
Phone Staffer Caller: Thank you. Have a great day.
Lead: You too.
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