Type: Mortgages
Lead Grade:
Name: Jose (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Haines City
Ai Transcript:
Here is the cleaned-up transcript with the requested redactions:
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**Phone Staffer Caller:** Hello.
**Lead:** Hi, I’m looking for Ms. Sanchez.
**Phone Staffer Caller:** Who is?
**Lead:** I’m looking for Ms. Sanchez, Mr. Jose Sanchez.
**Phone Staffer Caller:** Yes, this is my husband. Who is?
**Lead:** Hello, my name is Chris, from [redacted].
**Phone Staffer Caller:** What is it about your existing mortgage, Ms. Sanchez?
**Lead:** For… The mortgage? The house?
**Phone Staffer Caller:** Yeah, that’s right. We’re actually calling all the homeowners in this area, [redacted] Lane.
**Lead:** Yes.
**Phone Staffer Caller:** A record shows that you guys have an FHA loan with a very high interest rate, which is 6.75%. Is this accurate?
**Lead:** Of course.
**Phone Staffer Caller:** Is this correct?
**Lead:** Yes, it’s correct.
**Phone Staffer Caller:** Yeah, Ms. Sanchez, the 6.75% interest rate is actually an old interest from the old market. You’ve got the latest ones today. That’s the reason why we’re calling you because we saw that we can help you bring down the 6.75% interest rate, massively, because this is a lot to pay every month, Ms. Sanchez. To tell you quite frankly.
**Lead:** What do you need?
**Phone Staffer Caller:** No. Actually, Ms. Sanchez, my job is to actually make an appointment. I will share your details with our loan manager. They will actually call you, and they will share a lower rate. The process, and how much money you can save every month. I need to ask you, Ms. Sanchez, do you have an available time tomorrow between 9 to 5 so they can call you back?
**Lead:** Yes. My husband speaks Spanish.
**Phone Staffer Caller:** Okay. How about you, Ms. Sanchez? Because I don’t think we do have an available Spanish speaker. And I believe you can understand fully well. They will only discuss with you how to bring down your rate from 6.75. That’s all.
**Lead:** Yes, I know. But I need to speak Spanish.
**Phone Staffer Caller:** I see. Well, that would be actually hard. We’ll try to look for somebody. Will you be able to just understand the basics of these discussions?
**Lead:** Sorry, can you repeat, please?
**Phone Staffer Caller:** They will actually discuss the instructions with you—basic, basic instructions—on how to lower your 6.75% interest rate. So, I just need to ask, do you have an available time between 9 a.m. and 5 p.m. tomorrow? And we’ll try to call you. One of our loan officers will call you.
**Lead:** OK.
**Phone Staffer Caller:** What time do you think would be the best time tomorrow between 9 to 5?
**Lead:** Nine or five—ten o’clock.
**Phone Staffer Caller:** Ten o’clock, ten in the morning, OK?
**Lead:** Yes.
**Phone Staffer Caller:** Give me a second here. So that would be probably 9:30 to 10, is that OK?
**Lead:** OK. But, eh, translations or another person who could speak Spanish?
**Phone Staffer Caller:** Yeah, well, I think they will actually just talk to you slowly so you can fully understand. You don’t have to tell them, to tell you honestly. And by the way, Ms. Sanchez, what is your first name, if I could ask.
**Lead:** My