Type: Mortgages
Lead Grade:
Name: Yaritza (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Homestead
Intro:
At Phone Staffer, we work to help home service companies boost their lead generation efforts through effective cold calling. In the following redacted transcript, we contacted a homeowner in Homestead, Florida, about refinancing opportunities related to their mortgage. The initial call was to introduce our client’s services and gather essential details for a follow-up appointment. Although this interaction deviates slightly from typical home service outreach, it demonstrates how cold calling for leads can effectively connect companies with potential clients, laying the groundwork for future conversations. Below, you’ll find the redacted call details to ensure privacy is maintained.
Ai Transcript:
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Phone Staffer Caller: Hello? Yeah, hi, this is Mr. Ramirez.
Lead: No, it’s Robert. It’s the moving company. Robert, some moving.
Phone Staffer Caller: My bad, man, it looks like I’ve dialed the wrong number, alright. My bad. Thank you-
Lead: Ramirez is my other family’s last name, is there anybody you’re looking for in specific?
Phone Staffer Caller: Uh, well, the one that I’ve got here in my contacts is Yawitzah Ramirez.
Lead: And what is it in regards to?
Phone Staffer Caller: This is the, uh, my name is Kris with (redacted).
Lead: Oh, this is about her existing mortgage.
Phone Staffer Caller: Oh, I’m her husband, that’s my wife.
Lead: Oh, I see. So this is Mr. Guerrero, Robert Guerrero right?
Phone Staffer Caller: Correct.
Lead: Yeah, looks like it’s your number that we’ve got on her file, but anyway, since I’ve got you on the phone Mr. Guerrero, we’re actually calling all the home owners in our area, Southwest 271st Street, and a record shows that you guys currently have like an FHA loan with a massive 7.51 interest rate? Is this correct sir?
Phone Staffer Caller: I’m not sure about the interest rate, my wife knows all that stuff, but yeah I believe it is always a bad interest rate. It never gets better.
Lead: Yeah, well that’s basically the reason why we’re calling Mr. Guerrero, because our loan officers saw that you’re still using the old interest rate. That’s why it’s still through the roof. It’s very high 7.5 compared to the latest one that’s out there. Now, that’s the reason why we’re calling you. We have your address at (redacted), correct?
Phone Staffer Caller: Right.
Lead: Now, here’s what I’m going to do Mr. Miravirez, I’m going to pass all these details to one of our loan managers. They will call you back at a later time, so they could actually speak with you and your lovely wife Mrs. Ramirez. Do you have an available time let’s say tomorrow between nine to five?
Phone Staffer Caller: Mr. Guerrero. Yes, it’s fine. Yeah.
Lead: What time would be the best time for tomorrow, sir?
Phone Staffer Caller: It would be anytime around lunchtime, noontime, 12 o’clock around there.
Lead: Okay. Let me put in here. Let’s see. I’m just checking the calendar. 12 to 1, would that be fine?
Phone Staffer Caller: Yes. Between 12 to 1.
Lead: Okay. Got it. Is this the best number that we can ring you back on?
Phone Staffer Caller: Yeah, yeah. (redacted)?
Lead: Yes.
Phone Staffer Caller: I love it. Okay. Got it. Give me one second here, sir. Also, Mr. Guerrero, I just need to confirm. Is this an updated email address you got? (redacted)?
Lead: That’s my email. Yes. Correct.
Phone Staffer Caller: Yep. Because our loan manager will definitely send you first an email to confirm that they’ll be calling you tomorrow between 12 to 1 or 12 to 2 just to make sure that they can get you both, you and Mrs. Ramirez. And lastly, Mr. Guerrero, can you give me a little bit of a heads up how much your total loan amount is? Just the range. Let’s say it’s around $200, or $300, maybe?
Lead: It’s around $400.
Phone Staffer Caller: Around $400. Wow. And you have a 7.5 interest rate, I can’t imagine how much you’re paying every month, man. That’s probably killing you.
Lead: I know it’s a good thing that we caught you,