Type: Mortgages
Lead Grade:
Name: Justin (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Palm Harbor
Ai Transcript:
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**Phone Staffer Caller**: Hello, is this Justin?
**Lead**: This is his wife. Can I help you?
**Phone Staffer Caller**: Hi. Good morning, ma’am. My name is Chris. We’re just going through some lists of homeowners in the area. We saw that we could help you refinance your current mortgage and lower your existing interest rate.
**Lead**: Okay.
**Phone Staffer Caller**: Are you guys still at (redacted)?
**Lead**: We sure are.
**Phone Staffer Caller**: Yes, ma’am. Our record shows you have an FHA loan at 7% interest rate. Is this correct?
**Lead**: It’s correct. Yup.
**Phone Staffer Caller**: And that’s actually the reason why it was brought to our attention because that 7% interest rate is a killer to the roof.
**Lead**: It’s horrific.
**Phone Staffer Caller**: Exactly, ma’am. I’m with (redacted), and what I do is just set an appointment. When would be the best time available where you and Justin could actually receive a phone call from our loan managers or loan officers so they could calculate the best rate and the savings that we can get you?
**Lead**: Does it cost anything?
**Phone Staffer Caller**: No, ma’am. The loan officer will actually just call you guys, sit with you, talk on the phone, and they will discuss how to tremendously lower that 7% down just to change your interest rate on your FHA loan. And there’s no pressure. We just want you to hear them out.
**Lead**: This is it. Mike, what percent do you think it could go to?
**Phone Staffer Caller**: Well, definitely lower than 7%. I’m not sure how the loan officer could actually calculate that rate because what I do is just set up an appointment for one of our loan officers to actually give you guys a call at the best time available that they can speak with you both so you can decide.
**Lead**: Do you guys do calls on the weekends or no?
**Phone Staffer Caller**: On weekends, yeah, that’s okay. But if you’ve got probably time in the evening, probably after 5 or after 6, it will only take about 10 to 15 minutes at a time.
**Lead**: Okay, so I’m working late tonight. He has an event tomorrow night, so probably Friday at 6.
**Phone Staffer Caller**: Friday at 6. Give me one second. Let me put that up in my calendar, ma’am. And I hope you don’t mind, but can I ask for your name, please?
**Lead**: Erica. I’m on the mortgage claim.
**Phone Staffer Caller**: Yep. No problem, Erica. Our record shows it’s under Justin’s name, but it’s all good. And also, do you still recall how much your total loan amount would be? Like a rough estimate if you don’t have it at the top of your head?
**Lead**: $222,000, maybe.
**Phone Staffer Caller**: $220,000. Okay, let me just put that $220K. Give me one moment, please. How about that?
**Lead**: Yeah, it’s not like an exact figure, but …
**Lead**: And what did you say that the company was, (redacted)?
**Phone Staffer Caller**: (Redacted), that’s right, ma’am. And just to confirm this, Erica, you’re still at (redacted), apartment 203. That’s in Palm Harbor, Florida, right?
**Lead**: That’s correct.
**Phone Staffer Caller**: You have (redacted). And do you guys have an active email address?
**Lead**: Sure. It’s ericaann.
**Phone Staffer Caller**