Type: Roofing
Name: Ester (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Odessa
Ai Transcript:
**Phone Staffer Caller**: Hello.
**Lead**: Hi. I got a call from this number yesterday.
**Phone Staffer Caller**: Yes, ma’am. Thank you so much for returning the call. Is this Mrs. (Redacted)?
**Lead**: It is.
**Phone Staffer Caller**: Alright, great. Well, ma’am, this is Rea with (redacted). We are actually calling the area after the May 30th hail storm. Ma’am, when was the last time someone inspected your roof?
**Lead**: It’s been about a year now, but I know we have hail damage. We’re just going to wait a little bit longer because I know we’re going to get another hail storm, so I just don’t want to repair something and then we have to claim again. So, we’re just going to wait until after all. It’s just chaotic right now. We can’t even take our cars in because they’re backed up for four or five months.
**Phone Staffer Caller**: Yes.
**Lead**: I mean, we’re not in a hurry. It’s just I know we’re missing part of our roof. The shingles. But I would rather wait. I don’t want to pay so many deductibles for something that we can wait on. But are you guys with the company or something?
**Phone Staffer Caller**: Yes, Ms. (Redacted). I mean, if you’re open to hear an estimated quote, we can actually go ahead and do that. We can verify or check any damage. And we can also provide a free quote to ensure you get the best possible deal. And yeah, we can also work with you so that you can get the applicable insurance coverage. I understand that you wanted to, you know, wait first for another hailstorm before you file a claim with your insurance company. So I would like to verify that as of the moment, you haven’t filed a claim yet, right?
**Lead**: No, we haven’t filed anything at all because, like I said, we were going to file our daughter’s car first because all three of our cars got damaged. My husband has his in right now. And then before I file mine and my daughter’s, I know it’s going to happen again. So we would much rather just wait. But I can keep your guy’s number on file and give you a call back when we’re ready.
**Phone Staffer Caller**: Oh, yeah. That’s good. If that’s what you want, ma’am. We can actually go ahead and send you an email as well for our contact information as well as our estimated quote. By the way, ma’am, if I may ask you, you’re still at (redacted), right?
**Lead**: Yes.
**Phone Staffer Caller**: And is this your best number to be reached? The one that I am calling right now?
**Lead**: Yes, ma’am.
**Phone Staffer Caller**: The one that you’re using, (redacted)? Is that it?
**Lead**: Yes, ma’am. That would be it.
**Phone Staffer Caller**: Yes. OK. And do you have an email address where we can send our contact information as well as our estimated quote?
**Lead**: Yeah, it’s Ester, s-e-r, the last name (Redacted), B-r-o-w-n, the number 13, at yahoo.com.
**Phone Staffer Caller**: (Redacted)13, at yahoo.com. Is that right?
**Lead**: Yes, ma’am.
**Phone Staffer Caller**: Yes, ma’am. I’m sorry. OK. And ma’am, I only have here your husband’s name, Michael (Redacted). I assume I’m speaking with Ester? Mrs. Ester (Redacted)?
**