Type: Power Washing
Lead Grade: A
Name: Colin (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Cincinnati
Intro:
At Phone Staffer, we help home service companies with effective outbound strategies like cold calling to generate quality leads. In this instance, we reached out to a homeowner in Cincinnati, Ohio, offering power washing services for their deck. After discussing the soft-wash process suitable for their cedar wood house, the homeowner scheduled an appointment for a detailed estimate. This transcript showcases how cold calling for leads can result in valuable bookings for home service companies. If your goal is to get more leads for your home service company, outbound strategies such as these can be quite effective. Below is redacted information from the call to ensure privacy.
Ai Transcript:
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Phone Staffer Caller: Hello?
Lead: Hello are you there? Hello, this is Diane. Who’s this calling, please?
Phone Staffer Caller: So, my name is Mark. I am with (redacted). I used to live at (redacted).
Lead: You’re with who?
Phone Staffer Caller: Yes. I am with (redacted). We are actually in the area to powerwash the exterior of the house. We’re working this week with a few of the neighbors.
Lead: No, I have a cedar wood house, I don’t want it powerwashed. But what about decking? What do you do about decking?
Phone Staffer Caller: Yes, we actually do soft wash so we won’t damage the surface of the wood. Would you be interested in that?
Lead: They are doing powerwashing of decks. I don’t know how much. How much would it be?
Phone Staffer Caller: So with regards to that, we will have an estimator drop by for you so that we could check how much we could do per square meter.
Lead: Ok, alright, that will be fine.
Phone Staffer Caller: Alright, so um, I’d just like to get a few information so that I can send the estimator over and set the appointment for you. May I know what day would be available for you? We could do next week and from Monday to Friday? So what day’s available for you? What day next week maybe would be good for you?
Lead: Do you have an idea, Colin? My husband’s Colin. That’s probably who they would, C,O,L,I,N. He’s Colin (redacted), Diane and Colin (redacted). C,O,L,I,N.
Phone Staffer Caller: Alright, thank you. I’m just noting that down and…
Lead: And he wants you to have his number, please. I’ll tell you his number.
Phone Staffer Caller: Okay. Are you ready?
Lead: Yes, I’m ready. Five one three, eight four six, six two one six.
Phone Staffer Caller: Alright, thank you. So we can do Monday on September 30th. We can do early morning seven to nine or even up until five P.M. to seven P.M. We can do that.
Lead: Hold on just a minute. I’m trying to give him directions. He doesn’t know where he’s going. Hold on. Turn left, yes. Ha, he’s trying to take me somewhere but he doesn’t know how to get there. He thinks he does, okay. Okay well just drive me there then. Okay, what day next week do you think would be good Colin?
Lead: He wants you to call him back, because we’re downtown Cincinnati and we’re trying to get somewhere. Tuesday or Wednesday, Yeah.
Phone Staffer Caller: We can do that, the most available time we can do for you. I know what is the best, we can work on 9am to 11am?
Lead: Ah, no. How about 9am, 930? 10 o’clock, he’s saying 10 o’clock, 10 o’clock, 10 o’clock.
Phone Staffer Caller: I can see our early schedule here, 11am to 1pm, would that be?
Lead: No, we go out every day between noon and two, so anything that’s outside of that, and not too early, that’s why we’re saying 9.30 or 10.
Phone Staffer Caller: 9.30 or 10, all right, I’ll note that down, 9.30 or 10.
Lead: We do have a schedule for that as well, so no worries.
Phone Staffer Caller: If they give him a call and say the time that you can confirm but if that doesn’t suit him he’ll make another time, but he said Tuesday or Wednesday, right?
Lead: Tuesday or Wednesday