Type: Mortgages
Lead Grade:
Name: Nanette (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Saint Petersburg
Intro:
At Phone Staffer, we help home service companies generate leads through strategic cold calling. In this example, we contacted a homeowner and discussed opportunities for refinancing her home. Although the homeowner was dealing with complications due to a recent flood, a follow-up call was scheduled with a loan manager for a later date. This interaction demonstrates how persistent but empathetic cold calling can help home service companies secure quality leads, even under challenging circumstances. If you’re looking to enhance your own home service lead generation, cold calling for leads is a proven strategy. Below is a redacted version of the original call to protect personal information.
Ai Transcript:
**Phone Staffer Caller:**
Hello? Hello?
**Lead:**
Yeah, I’m looking for Mr. Alwyn, please. I’m the … This is … She, may I help you?
**Phone Staffer Caller:**
Yeah, I’m Mr. Alwyn, this is Chris with *(redacted)*. We’re currently calling all the homeowners in the area, this is … I’m recording your existing mortgage and … you’re currently at *(redacted)* Avenue Northeast, is this correct?
**Lead:**
Correct. Yup.
**Phone Staffer Caller:**
Our records show here Mr. *(redacted)*, that you currently have an average stay loan with a massive 6.75 interest rate. Is that right, ma’am?
**Lead:**
Oh, yeah, my … I wouldn’t, if you’re … I can’t do, right now, a refi or home equity loan because my house just got flooded.
**Phone Staffer Caller:**
It got flooded?
**Lead:**
And I’m in Florida, I’m in Florida, so like, I can’t, I won’t be able to … I won’t be able to do anything until it gets fixed.
**Phone Staffer Caller:**
I see. Well, actually ma’am, the reason why we’re calling is because we’re reaching out to all the neighbors who’ve got a VA, or FHA loan, because our loan officer saw that you’re still stuck with an old interest rate, which is 6.75.
We were just actually trying to reach out and let you know that the new interest rates have already come up, and it’s dramatically lower compared to what you’ve got. And what we’re doing is we actually just wanted you to hear them out. Maybe it could be to your benefit in the future, you know what I mean?
**Lead:**
Oh, right. I definitely want to re-fi and that was what I was going to be doing, but I’m pretty sure that I can’t do that right now because the whole entire house got flooded.
**Phone Staffer Caller:**
Well, this is what I’m going to do, Mr. *(redacted)*. Here’s what I’m going to do. I’ll just go ahead, since I’ve got all your details here, I’ll just have one of our loan managers call you back at a later time, and they could just actually discuss this with you over the phone.
They’ll be able to actually, can decide how to actually process this just in case you needed this in the future. We’re not entirely asking you to make your decision now, especially in this time since your house got flooded with a storm and all that.
What I’m actually just trying to ask is do you have any available time within this week, ma’am, to actually just take a phone call from one of our managers, our loan managers?
**Lead:**
Oh, this week might not be the best because, you know, everything is like a total mess or whatever. But I’m hoping that maybe next week might, I’m praying that next week is going to be a little calmer.
**Phone Staffer Caller:**
Sure, well I will actually hope and pray for that too, because having a house flooded is not a really nice, you know what I mean? I don’t know, nice is not the word actually.
But here, just to reach out properly, next week… When do you think is the best time for next week?
**Lead:**
Friday.
**Phone Staffer Caller:**
Friday next week. Alright, alright. I gotcha. Give me one second. Yes. Okay, great! I’ll pull up one of the schedules. One of our managers Friday—do you recommend morning times or probably afternoon times? Which one do you prefer?
**Lead:**
Oh, probably I would say in the afternoon would be better. Please.
**Phone Staffer Caller:**
Okay, like probably three p.m. onwards. Would that be fine with you