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Cold Calling

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Type: Power Washing
Lead Grade: C
Name: Zhe (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Wilmette

Intro:

At Phone Staffer, we specialize in helping home service companies grow their client base through effective outbound lead generation, including cold calling. In the following call, we reached out to a homeowner in Naperville to offer a free estimate for exterior power washing services. The homeowner expressed interest in having their house cleaned and arranged a visit for a detailed estimate. As you’ll see, cold calling for leads remains a valuable tool for home service companies to get more business and improve their lead generation efforts. Below is the redacted information from the call to protect the privacy of the homeowner.

Ai Transcript:

Phone Staffer Caller:
Hello. Is this Z?

Lead:
Yeah.

Phone Staffer Caller:
Yes, hi sir. This is Mark with (redacted). Are you still at (redacted)?

Lead:
Yeah.

Phone Staffer Caller:
Oh, that’s great. Because we’re actually around the area, working for a few of the neighbors’ properties. And we just wanted to check with you. When was the last time you had the exterior of your house washed? If not recently.

Lead:
Um. No.

Phone Staffer Caller:
Yeah, I don’t remember what because we are actually since we’re there already in the area, we just wanted to check with you if you’d like to have a stop by and give you a pre-estimate. So what we can do… We do driveways, the roofs as well as the side of the house.

Lead:
Yeah, like, how did you get my contact?

Phone Staffer Caller:
Yes, so we actually got it from public records, and we’re just calling people who have houses for the driveway cleaning. And since we’re also in the area, we just wanted to see if you would be interested in having your driveway, or you know, the exterior of the house, washed.

Lead:
Not driveway, but, you know, the exterior of the house, I guess.

Phone Staffer Caller:
Yes, we can do the exterior of the house as well for you. Let me just check our earliest available time.

Lead:
I don’t want to get a quote first.

Phone Staffer Caller:
Yes, we can do that. We give you an estimate when we’re there for you. We can drop by, let’s say, Wednesday, on October 2nd. Would that be okay for you?

Lead:
Wednesday, in the morning or afternoon?

Phone Staffer Caller:
We can do morning as well as afternoon. Our earliest is 9, and our latest is by 1.

Lead:
Okay, morning is better.

Phone Staffer Caller:
Okay. So between 9 and 10, would you prefer that?

Lead:
That’s fine. And what’s your company’s name?

Phone Staffer Caller:
Yes, (redacted), as in Nancy. Andrew, Andrew and.

Lead:
Okay, yes Andrew…

Phone Staffer Caller:
So, I’d like to get a few details if that’s okay. So, you said your first name is P, and the last name we have here is (redacted), is that right?

Lead:
Yeah.

Phone Staffer Caller:
Awesome. And just to confirm, the phone number we can call you back on is (redacted), correct?

Lead:
Right.

Phone Staffer Caller:
Great. We will also send an email to you. Can we confirm which email is best to send all the details and confirmation?

Lead:
Yeah, it’s (redacted).

Phone Staffer Caller:
Thank you so much. And lastly, just to confirm your address. Like I said, it’s (redacted), in the City of (redacted), Illinois (redacted), is that correct? We just don’t want to get lost.

Lead:
Awesome.

Phone Staffer Caller:
Thank you. Alright, just to confirm all the details before I let you go, we’re going to give you a call before we arrive there, between 9 AM to 11 on October 2nd.

And as you said, your email is (redacted), right?

Lead:
Yeah, but you said you were here today? You’re here on Wednesday?

Phone Staffer Caller:
Yes, we’re actually here this week. We’re showing you our next available time, because Tuesday is completely booked. So we can make it for Wednesday.

Lead:
Okay. And I’m just getting an estimate on Wednesday