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Cold Calling

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Type: Power Washing
Lead Grade: C
Name: Laura (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Magnolia

Intro:

At Phone Staffer, our goal is to assist home service companies with generating leads through effective cold-calling efforts. In the transcript below, we reached out to a homeowner in the Azure Lake Drive area to offer a free estimate for power washing services. The homeowner showed interest but requested that the estimate be discussed with her husband, and a time was scheduled for an estimator to visit. This interaction highlights how outbound cold calling for leads can be an efficient method of securing potential customers for home service companies. Below, you’ll find a redacted version of the call to protect individual privacy.

Ai Transcript:

Phone Staffer Caller:
Hello.

Lead:
Oh, hi, Laura.

Phone Staffer Caller:
Yes, perfectly Laura, but here with Jonathan’s power washing, Laura. We will be in your area to speak at (redacted). Working on some neighbors’ property to power wash. Oh, and I was just checking if you would like to get an estimate for power washing.

Lead:
When is this?

Phone Staffer Caller:
Yeah, I was just checking if you are interested in getting a free estimate. Can you hear me? Since we are in the area, we are conducting free estimates.

Lead:
Okay, what area is that?

Phone Staffer Caller:
Oh, all right. (redacted).

Lead:
Well, you will have to call my husband.

Phone Staffer Caller:
Oh, I see. I understand, Laura.

Lead:
Mm-hmm.

Phone Staffer Caller:
You know what, I can just check here. We will be in your area until Friday.

Lead:
Mmm…

Phone Staffer Caller:
Are you still at (redacted)?

Lead:
I am.

Phone Staffer Caller:
Alright, perfect. And what date and time are you available? Since we will be in your area until Friday, the 11th.

Lead:
Yeah. Until Friday?

Phone Staffer Caller:
Yes, until Friday.

Lead:
I see. It’s kind of hard to say, but he should be here probably around that time, about eleven or so.

Phone Staffer Caller:
Eleven, all right. Okay, Laura, on Friday, we have our earliest time from 10 a.m. to 12 p.m. and 12 p.m. to 2 p.m.

Lead:
You can do the 10 to 12.

Phone Staffer Caller:
All right. 10 to 12. And this is for your husband, correct? May I ask for your husband’s name?

Lead:
Josh.

Phone Staffer Caller:
All right, Josh. And last name?

Lead:
(sighs) (redacted).

Phone Staffer Caller:
Okay. Is this the best phone number?

Lead:
No ma’am.

Phone Staffer Caller:
May I ask for your husband’s number?

Lead:
(redacted). Yup, that’s my number. (redacted).

Phone Staffer Caller:
Perfect. And here, Laura, just to recap — as I mentioned, we do power washing, soft wash, exterior, driveways, full decks, and also roofing. May I ask what part of the house do you want us to estimate?

Lead:
Ma’am, you just need to get with him. Like I said, just call.

Phone Staffer Caller:
Oh yeah, sure, not a problem. And here, would you like to add an email to your file?

Lead:
Okay, I’m at work now. I gotta get off the phone.

Phone Staffer Caller:
All right, Laura. This will be quick. Just to recap: one of our estimators, which is Jonathan, will be coming to drop by your house. That will be October 11 between 10 a.m. and 12 p.m. And yeah, look for your husband (redacted).

Lead:
Mm-hmm.

Phone Staffer Caller:
Thank you! Have a good day.