Type: Power Washing
Lead Grade: Cold – B
Name: Carrie (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Round Rock
Intro:
At Phone Staffer, we help home service companies generate new business through cold calling and other outbound marketing strategies. In this call, we reached out to a business in North Austin to connect with the owner about professional power washing services. Through the conversation, we gathered the necessary details to follow up and schedule an appointment. This is a great example of how outbound marketing for home service companies can help businesses secure more leads. Below is the redacted transcript for privacy.
Ai Transcript:
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Phone Staffer Caller: To ensure the highest quality service, this may be monitored and recorded. Thank you for calling (redacted). This is Donna!
Lead: Hi Donna, this is Chris from (redacted). Can you hear me?
Phone Staffer Caller: Yes, ma’am.
Lead: All right! I do apologize, I wasn’t able to get it clearly—your name, is it Fiona?
Phone Staffer Caller: No, it’s Donna.
Lead: Donna, got it! I do apologize, Donna. Once again, this is Chris from (redacted). We are just doing a touch base because my project manager is actually around the area up until next month. When is the best time for us? I’ll email your boss to walk up with you into your office or to drop by at your office.
Phone Staffer Caller: Well, you need to speak with the owner, and the best way to get hold of her and find that information out would be her email. I’d be glad to give it to you.
Lead: Sure, sure, that would be great!
Phone Staffer Caller: It’s (redacted).
Lead: Got it, let me take a note of that. One second. That would be (redacted).
Phone Staffer Caller: Yes, ma’am.
Lead: Got it, thank you so much, Donna. And Donna, if you don’t mind me asking, are you the Assistant Manager or Secretary?
Phone Staffer Caller: I am the Dispatcher.
Lead: Got it, thank you so much, Donna. And Donna, just to address the owner properly, do you happen to have his or her first and last name?
Phone Staffer Caller: Her first name is Carrie with a C—C-A-R-R-I-E. And the last name is (redacted).
Lead: Thank you so much for that information, Donna, this is actually a great help for us. So yes, since I already got the owner’s email, I can send our company profile portfolio to her email directly and set an appointment to decide things as well.
Lead: Just wanted to confirm, the correct business name would be (redacted), and the best active number I can reach you at is 9871, right?
Phone Staffer Caller: No. It’s (redacted).
Lead: Let me repeat that, that would be (redacted).
Phone Staffer Caller: Correct.
Lead: Thank you so much. And you’re located at (redacted), right?
Phone Staffer Caller: That is the Round Rock office. We just moved.
Lead: Got it. Thank you so much, Donna, for all of this information. I think I’ve got everything I need. So I’ll just be providing our company portfolio directly to her email and setting things up with her for the appointment.
Phone Staffer Caller: OK.
Lead: Thank you very much.
Phone Staffer Caller: You’re very much welcome.
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