Type: Power Washing
Lead Grade: C
Name: Jennifer (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Kennesaw
Intro:
At Phone Staffer, we specialize in outbound marketing for home service companies, helping them secure more leads through cold calling. In this transcript, we connected with a leasing consultant at a newly constructed property in Kennesaw to schedule an appointment for a power washing consultation. The call successfully set a site visit with the property manager to assess potential areas needing service, such as sidewalks and breezeways. This is a great example of how cold calling for leads can help home service businesses connect with commercial property managers and generate new opportunities. Below is the redacted call transcript to protect individual privacy.
Ai Transcript:
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Phone Staffer Caller: Thanks for calling our community! After the call, we’d like to follow up with you by text message so we can respond more quickly. If you agree to text, press 1. If you do not agree to text, press 2. This call and the information you provide may be recorded and used by the property and a third-party service provider for quality and product improvement purposes. Our rolling says power washing. How are you doing?
Lead: I’m fine.
Phone Staffer Caller: That’s good to hear. I’m just wondering if you can help me. I’d like to check when would be the best time we can drop by your office to reach the facility manager or the property manager, please?
Lead: Anytime. She’s here Monday through Friday during business hours, 9 to 6.
Phone Staffer Caller: Is there any way that I can speak with him or her?
Lead: She’s on lunch right now.
Phone Staffer Caller: Okay, no problem. Anytime. Yes, ma’am, I just want to ask—are you also authorized to inform your manager that we’re going to drop by and, of course, to make an appointment on their behalf?
Lead: I can let her know that someone is going to stop by.
Phone Staffer Caller: Okay, that’s great. Is it okay if we can have a quick tour or a visit, maybe on Thursday this week between 10 to 12? Is that okay?
Lead: It should be fine.
Phone Staffer Caller: Okay. And for a backup schedule, just in case, is it okay if we drop by maybe in the afternoon, just in case your manager isn’t available? Is 2 to 4 p.m. okay?
Lead: As long as it’s office hours, okay.
Phone Staffer Caller: Thank you. And may I have your name, please?
Lead: Dominique.
Phone Staffer Caller: Did you say Dominique?
Lead: Yes.
Phone Staffer Caller: Is it D-O-M-I-N-I-Q-U-I-E?
Lead: It’s a K instead of a Q. It’s Dominique. D-O-M-I-N-I-K.
Phone Staffer Caller: Got it. And you are the leasing consultant or the assistant property manager?
Lead: I’m a leasing agent.
Phone Staffer Caller: And what is the name of your property manager, or the one who is in charge of exterior maintenance, please?
Lead: Her name is Jennifer.
Phone Staffer Caller: Jennifer. And her last name?
Lead: (redacted).
Phone Staffer Caller: Thank you. And that is your property manager, right?
Lead: Yes.
Phone Staffer Caller: And will Jennifer be the one to assist our project with a quick tour of the property for approximately 10 to 15 minutes on Thursday?
Lead: Yes.
Phone Staffer Caller: Okay, perfect. And just in case she’s busy at that time, are you also free to assist our manager upon arrival for a quick tour on Thursday?
Lead: Yes, anyone in the office can assist.
Phone Staffer Caller: Perfect. And may I know the best email where we can send the confirmation for the appointment and more information about our services, please?
Lead: (redacted).
Phone Staffer Caller: Please correct me if I’m wrong. It’s (redacted), right?
Lead: Yes.
Phone Staffer Caller: Thank you. And the name of the company is (redacted). That is located at (redacted), correct?
Lead: Yes.
Phone Staffer Caller: Thank you. And is this the best number to reach you? (redacted), right?
Lead: Yes.
Phone Staffer Caller: Thank you. And when was the last time you did a