Type: Power Washing
Lead Grade: C
Name: Caley (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Acworth
Intro:
At Phone Staffer, we specialize in outbound marketing for home service companies, helping them secure more leads through cold calling. In this transcript, we contacted an apartment complex in Acworth, Georgia, to introduce power washing services. While they had already scheduled power washing for the year, we successfully arranged a future meeting with the property management team to discuss backup service options. This is a great example of how cold calling for leads can help home service companies expand their reach and stay top of mind for potential clients. Below is the redacted information from the call to protect individual privacy.
Ai Transcript:
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Phone Staffer Caller: Hello. Thank you for calling (redacted). This call may be recorded for quality assurance and training purposes. To continue, please press 1.
Lead: Thank you for calling (redacted) Apartments. This is Jessica.
Phone Staffer Caller: Christine here with (redacted) power washing. How are you doing?
Lead: I am well. How are you?
Phone Staffer Caller: I am doing great. Thank you for asking. I am wondering if you can help me because the reason for my call is to check when would be the best time to drop by your office to reach your facility manager or property manager, please.
Lead: It would be probably next week. Are you wanting to give a quote for power washing?
Phone Staffer Caller: Yes. We are a power washing company. And the reason why I’m asking if we can drop by your office is because we also have an appointment with your neighbor establishment so we’re checking if we can also drop by at the same time to your office aside from our appointment.
Lead: Well, this is to maximize your time and, of course, to keep your options open.
Phone Staffer Caller: So, Jessica, are you the property manager?
Lead: I am not, but we have actually already scheduled for power washing for this year, so we are not looking for power washing in the coming year.
Phone Staffer Caller: Yeah, well, this is to keep your options open. You don’t have to make any changes. Since we will be in the area, we would like to introduce our services for future reference or maybe as a backup just in case your current provider isn’t able to clean certain areas on your property. No obligation, no pressure.
Lead: Thursday would be the best day.
Phone Staffer Caller: Thursday? Let me check our calendar. So that would be on March 13th, Thursday. What time works best? We still have availability from 8 AM to 6 PM. Which is more convenient?
Lead: Probably in the afternoon. 2 to 4 PM would be OK.
Phone Staffer Caller: And for a backup schedule, just in case your manager is unavailable or something comes up, would it be OK if we drop by between 4 to 6 PM as well?
Lead: Sure.
Phone Staffer Caller: Thursday, OK, thank you. May I have your name, please?
Lead: Uh, Jessica.
Phone Staffer Caller: I mean, what is your position there? Are you the Assistant Property Manager or Leasing?
Lead: Yes, I’m the Assistant Property Manager.
Phone Staffer Caller: OK, thank you. And may I know the name of your property manager, please?
Lead: Caley.
Phone Staffer Caller: I’m sorry, how do you spell that?
Lead: C-A-L-E-Y.
Phone Staffer Caller: OK, thank you. How about the last name, please?
Lead: (redacted).
Phone Staffer Caller: OK, thank you. Just to confirm, you’re also authorized to inform your manager, Caley, that we’re going to drop by and make an appointment on her behalf for Thursday between 2 to 4 PM, right?
Lead: Yes, I’ll let her know that you plan on stopping by.
Phone Staffer Caller: OK, thank you. And who will assist our manager for a quick tour of the property—around 10 to 15 minutes? Will it be Caley or you, Jessica?
Lead: It really depends on who is available at that time.
Phone Staffer Caller: It’s not a two-hour time commitment—just 10 to 15 minutes.
Lead: Your appointment is scheduled between 2 to 4 PM, so I can’t guarantee that Caley will