Type: Power Washing
Lead Grade: Cold – A
Name: Emily (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: New Orleans
Intro:
At Phone Staffer, we specialize in outbound marketing for home service companies, helping them get more leads through effective cold calling. In this call, we contacted a property manager in New Orleans to schedule an appointment for a pressure washing consultation. The manager confirmed interest in having the parking garage cleaned and booked a time for the project manager to visit and provide a proposal. This is a great example of how cold calling for leads can help home service businesses secure new clients. Below is the redacted information from the call to protect individual privacy.
Ai Transcript:
“`
Phone Staffer Caller: Thank you for calling. Please wait and a staff member will be with you shortly. This call may be monitored or recorded for quality assurance.
Phone Staffer Caller: Thanks for calling (redacted), this is Emily speaking. How can I help you?
Lead: Hello Emily, how are you doing today?
Phone Staffer Caller: I’m doing well. How are you?
Lead: I’m also good. Thanks for asking. We have the same name, my name’s Emily as well. I’m with (redacted). I would like to ask because my project manager would like to meet the manager, what will be the best time to drop by the office?
Phone Staffer Caller: We’re typically here from 9 to 5 each day on Monday through Friday and 9 to 1 on Saturdays.
Lead: Okay. Let me check in here on Monday. Let me check in here. You’re calling in regard to what kind of service?
Phone Staffer Caller: I’m sorry?
Lead: We do pressure washing, like the external part of the facility, the hallway, even the poolside driveway. My project manager could inspect the facility and then give the management a presentation proposal. Am I speaking with the manager now?
Phone Staffer Caller: Yes.
Lead: Okay. Emily, I have here 9 a.m. to 11, 11 a.m. to 1, 1 to 3, 3 to 5. Which is the best time that you could assist my project manager when he drops by the facility?
Phone Staffer Caller: 11 to 1.
Lead: 11 to 1, okay. So that would be Monday, 11 to 1. And if there are any problems on Monday, I can help Tuesday, same time, 11 to 1 as a backup date.
Phone Staffer Caller: Okay.
Lead: So, Emily, if I may ask, what area or areas need to be taken care of when it comes to pressure washing?
Phone Staffer Caller: Typically, we have our parking garage pressure washed.
Lead: Okay, so that’s the area you always do the pressure washing. How about the external part, like the hallways? Do you have a pool? We can also clean the poolside, patio, walls, windows—things like that. Do you think those areas need service?
Phone Staffer Caller: No, that wouldn’t be necessary. Just the parking garage.
Lead: The garage, okay.
Phone Staffer Caller: Yes.
Lead: So, I’ll just take note of that. Emily, the name of the business is (redacted). It’s located at (redacted). Is this all correct?
Phone Staffer Caller: Yes.
Lead: Okay. And the best number we could reach you at would be the number I’m calling right now?
Phone Staffer Caller: (redacted).
Lead: The last four digits?
Phone Staffer Caller: Yes.
Lead: Thank you. And the best email where we could send our company info—can I have that, please?
Phone Staffer Caller: It’s (redacted).
Lead: (redacted)? Did I get that right?
Phone Staffer Caller: You got it.
Lead: Thank you. So, the appointment will be Monday. Again, what time did you say?
Phone Staffer Caller: 11 to 1.
Lead: Am I correct?
Phone Staffer Caller: That’s correct.
Lead: Okay. So Monday, 11 to 1, and the backup date will be Tuesday, 11 to 1. And you will be the one who will help assist my project manager to tour the facility so he can give you a presentation and proposal. Am I correct?
Phone Staff