Type: Power Washing
Lead Grade: Cold – C
Name: Kelley (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Austin
Intro:
At Phone Staffer, we specialize in outbound marketing for home service companies, helping them generate high-quality leads through cold calling. In this call, we reached out to a property representative in Austin to discuss power washing services for their building. Initially, there was interest in scheduling a free estimate, but the representative later decided not to proceed with the appointment. However, they agreed to receive company materials via email for future consideration. This interaction highlights the importance of persistence and professionalism in cold calling for leads. Below is the redacted call transcript to protect privacy.
Ai Transcript:
Phone Staffer Caller: We will be with you shortly. This call may be monitored or recorded for quality assurance.
Lead: Thank you for calling (redacted). This is Sterlee speaking. How may I help you?
Phone Staffer Caller: Hi, this is Chris from (redacted). May I know who is the best person I can talk to about power washing?
Lead: About who?
Phone Staffer Caller: About power washing, exterior power washing.
Lead: Oh, um. That would be our manager. Do you want a good email to send over a proposal?
Phone Staffer Caller: Yeah, um, that would be great. If ever, or if ever we could, like, drop by the office sometime this week, if that would be possible, so that we can have a quick tour of the property and provide a free estimation and have some, like, real-time discussions as well.
Lead: Um, you’re more than welcome to stop by and give us any information you’d like to provide. Currently, I don’t believe that that project is on our, um, calendar, but you are more than welcome to stop by at any time.
Phone Staffer Caller: Sure, sure. Um, could we be able to, like, um, drop by this upcoming Wednesday the 12th, um, around 12–3 PM if possible?
Lead: Sure!
Phone Staffer Caller: Gotcha. Thank you so much.
Lead: Mm-hmm.
Phone Staffer Caller: Um, I just need to confirm some things. The name of the business would be under (redacted) Apartments, and the best call-back number for you is still the one that ends in (redacted), and the office is still at (redacted). That’s in Austin, right?
Lead: Yes.
Phone Staffer Caller: And can I have your name? At least, I do apologize that I wasn’t able to get that.
Lead: You’re good. It’s gonna be Sterlee. S-T-E-R-L-E-E.
Phone Staffer Caller: Thank you so much, Sterlee. And, Sterlee, do you happen to have, like, any emails where I can send a confirmation of our appointment this upcoming Wednesday?
Lead: Uhm… You just want me to confirm the appointment?
Phone Staffer Caller: Uhm, no, so that we can send you as well our company’s material ahead of time through email so that you can check it out before we drive by this upcoming Wednesday.
Lead: Oh, okay.
Phone Staffer Caller: So let me repeat that, that would be (redacted).
Lead: Mm-hmm.
Phone Staffer Caller: Thank you so much, Sterlee.
Lead: Yeah, yeah.
Phone Staffer Caller: Yes. And Kelly is the property manager, correct? Or like the general manager?
Lead: Uh, the same, same position.
Phone Staffer Caller: Thank you so much, Sterlee. Um, one more thing, Sterlee, before I’ll let you go.
Lead: Mm-hmm.
Phone Staffer Caller: Um, will you be there to assist my, um, project manager for the tour, approximately 10 different minutes of your time on this upcoming Wednesday, or will it be Kelly?
Lead: Um, I don’t think it’ll be either of us. It might . . . I think I have that day off. Uh—Oh no, I have Thursday off. Um, yeah, it should be me.
Phone Staffer Caller: Gotcha, gotcha. Thank you so much, Sterlee.
Lead: Mm-hmm.
Phone Staffer Caller: And, Sterlee, may I know what is your position in the office?
Lead: Um, fortunately— Actually, I