Type: Power Washing
Lead Grade: B
Name: Phoebe (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Dallas
Intro:
At Phone Staffer, we help home service companies generate high-quality leads through cold calling and outbound marketing strategies. In this transcript, our representative contacted a property manager in Dallas, Georgia, to schedule an on-site visit for a power washing estimate. The manager expressed interest in having their apartment complex’s exterior and walkways cleaned, and an appointment was successfully booked. This is a great example of how outbound marketing for home service companies can connect businesses with potential clients who need their services. Below is the redacted call information to protect privacy.
Ai Transcript:
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Phone Staffer Caller: Sandalwood Apartments, can I help you?
Lead: Yeah, hi, Kristine here with (redacted) Power Washing. How are you doing?
Phone Staffer Caller: Good.
Lead: That’s good to hear. Well, I’m just wondering if you can help me. The reason for my call is I would like to check when would be the best time we can drop by your office to reach your manager or the one who is in charge of your exterior maintenance. This is for power washing.
Phone Staffer Caller: Oh okay, we do have in-house power washing here on the property. Our property is not very big; it’s pretty small.
Lead: That’s okay, no worries. We’re not asking to change anything. Since we will be in the area, our manager would like to drop by and introduce our services for future reference or maybe for backup purposes. Just in case your current vendor cannot handle any areas in your facility, at least we could serve as a backup.
Phone Staffer Caller: That’s fine. I don’t have long, but he’s more than welcome to walk the property. I’m only here three days a week—Monday, Wednesday, and Friday—so if he wants to come between 10 and 3, those are the times I’m here.
Lead: Okay, so is it okay if we drop by? Hold on, let me check our calendar. Would Thursday work in the afternoon?
Phone Staffer Caller: Oh, we’re not open on Thursday. It’s Monday, Wednesday, and Friday.
Lead: Monday, Wednesday, Friday, okay. How about this coming Friday? We still have availability on March 14th from 8 AM until 6 PM. What is more convenient for you?
Phone Staffer Caller: Oh, we’re only here from 10 to 3.
Lead: 10 to 3—okay. In that case, is it okay if we drop by on Friday between 10 to 12 PM and for a backup time, 2 to 4 PM?
Phone Staffer Caller: That’s fine.
Lead: Okay, perfect. I have your name.
Phone Staffer Caller: What company is this that will be coming?
Lead: Oh, (redacted) Power Washing, ma’am.
Phone Staffer Caller: Gotcha, okay. And may I have your name, please?
Lead: Phoebe Lee.
Phone Staffer Caller: Phoebe?
Lead: Yes.
Phone Staffer Caller: And your last name is Lee?
Lead: Correct.
Phone Staffer Caller: And you are the manager?
Lead: Owner.
Phone Staffer Caller: Owner, okay, great. And, of course, you’re the one who’s going to assist our manager with a quick tour of the property, about 10 to 15 minutes, right?
Lead: Yeah.
Lead: Okay, thank you. Just to confirm, which area of your property do you think needs to be power washed?
Phone Staffer Caller: Usually, maybe a couple of buildings get a little moldy because they’re in the shade.
Lead: So all the exterior parts of the buildings, right?
Phone Staffer Caller: Yeah.
Lead: Okay, because of the mold?
Phone Staffer Caller: Yeah, it’s in the shade. Sometimes it grows mold on it over the years.
Lead: Okay. When was the last time you had power washing done, by the way?
Phone Staffer Caller: We usually do it every two years.
Lead: Every two years, okay. Just to confirm, the name of the property again is Sandalwood Apartments, located at (redacted). All correct?
Phone Staffer Caller: No, the office is in P-6.
Lead: I’m sorry, what is the