Type: Power Washing
Lead Grade: C
Name: Gay (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Metairie
Intro:
At Phone Staffer, we specialize in outbound marketing for home service companies, helping them secure more business through effective cold calling techniques. In this transcript, we reached out to a property management office in Metairie, Louisiana, to set up a power washing estimate for multiple properties. After discussing scheduling options with the assistant manager, we successfully booked an appointment for our client to visit the site and provide a thorough proposal. This interaction highlights the power of cold calling for leads in the home service industry. Below is the redacted call transcript to protect individual privacy.
Ai Transcript:
“`
Phone Staffer Caller: Thank you for calling, this is Gaye.
Lead: Hi Gaye, how are you?
Phone Staffer Caller: Good, what can I do for you today?
Lead: Hi, my name is Emily, I’m with (redacted) Power Washing. My project manager would like to drop by the office of the manager who makes decisions when it comes to power washing the facility. Am I speaking with the right person now?
Phone Staffer Caller: So, I am the assistant manager and my first question to you is going to be: are you a vendor with (redacted) yet?
Lead: Yes, we are. I spoke with Shane already. So being the assistant manager, is your manager available now to speak with me? I need to set an appointment so we could drop by the office in approximately 10 to 15 minutes.
Phone Staffer Caller: Do you have a pricing sheet or something for her that can be handled that way?
Lead: The project manager could tour the facility with the manager. If you can also decide about this, then you can meet and assist my project manager when he comes over. He’ll tour the facility with you, then give you a pre-quotation and proposal. Can you make a decision about this?
Phone Staffer Caller: Yes, they can definitely come in, and if she’s not available, I can talk to them about coming in to let them know. Just to save you some time, we manage four properties from this office. You don’t need to make any more phone calls—you’ve just covered (redacted), (redacted), (redacted), and (redacted).
Lead: Since you covered four places, maybe those places are in the zip codes where my project manager works as well. Once he drops by the office, maybe we could reach a settlement with you—provide a good quotation and proposal. Could you meet my manager and make a decision about this?
Phone Staffer Caller: I won’t be able to make a decision because that would have to go through my manager and then even her RVP. But I can definitely assist them with showing them where the properties are so they can give us a proper bid.
Lead: Okay, so a decision can be made?
Phone Staffer Caller: Yes, go ahead and do it.
Lead: So I could set up an appointment with you then. When would be the best time—morning or afternoon?
Phone Staffer Caller: Most days, probably afternoon.
Lead: Afternoon. I have Thursday from 1 to 3 PM or from 3 to 5. Are you talking about this Thursday, the 13th?
Phone Staffer Caller: Yes, the 13th.
Lead: Okay. And next week—that would be Monday, 3 to 5. Will your manager also be available on Monday, the 17th? Once my project manager drops by, maybe she will be the one who can tour my project manager, or would that be you?
Phone Staffer Caller: Yes, either one of us can help.
Lead: But the decision is going to be made that day?
Phone Staffer Caller: Yes, so it depends on your talk with my project manager. The most important thing is for him to see the location, review the necessary areas for power washing, and provide a quotation and proposal.
Lead: Correct. So it’s up to management—you and management—to decide whether to consider our company. So, could I set up an appointment for Monday, the 17th, from 3 to 5?
Phone Staffer Caller: If she’s available, I’m sure she can join us.
Lead: Okay, but I can set up this appointment for you?
Phone Staffer Caller: Yes, ma’am.
Lead: