Type: Power Washing
Lead Grade: Cold – C
Name: Roxy (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Austin
Intro:
At Phone Staffer, we specialize in outbound marketing for home service companies, helping them connect with potential customers through targeted phone outreach. In this transcript, we reached out to a property representative inquiring about power washing services for an apartment community. While the immediate decision-maker wasn’t available, we successfully secured contact details to follow up with the property manager and provide service information. This is a great example of how cold calling for leads can help home service companies build relationships and generate future business. Below is the redacted information from the call to protect individual privacy.
Ai Transcript:
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Phone Staffer Caller: Thanks for calling our community. After the call, we’d like to follow up with you by text message so we can respond more quickly. If you agree to text, press one. If you do not agree to text, press two.
This call and the information you provide may be recorded and used by the property and a third-party service provider for quality and product improvement purposes. *Phone ringing*
Thank you for calling (redacted). This is Araceli. Who do I have the pleasure of working with today?
Lead: Hi, this is Kris with (redacted). I do apologize—your call cut out when you provided your name. Can I have it again, please?
Phone Staffer Caller: Yeah, it’s Araceli.
Lead: Araceli, thank you so much. And by the way, Araceli, once again this is Kris with (redacted). Thank you for answering my call.
We are trying to have a touch base with you. When is the best time that we could be able to drop by at your office?
Phone Staffer Caller: For what exactly? I’m sorry?
Lead: Yes. To be exact, we are trying to have a touch base on the companies in the area as well, and one of them is you. We’re trying to have 10 to 15 minutes of your time so we can have a tour of your property and provide free estimations or quotations. No pressure at all—just a quick touch base so we can introduce our power washing services to you that you may consider in the future.
Phone Staffer Caller: Ah, OK. Um, I’m not sure when my property manager would be available, but you can send her an email if you would like with any information.
Lead: Gotcha. Whenever you’re ready, I can take her email so that I can send our company’s material and check for an appointment with her.
Phone Staffer Caller: Yeah, you can send it to (redacted).
Lead: Alright, let me read it back. That would be (redacted).
Phone Staffer Caller: Correct.
Lead: Thank you so much. And let me confirm—the business name would be (redacted), correct?
Phone Staffer Caller: Yes.
Lead: Best callback number for you?
Phone Staffer Caller: (redacted).
Lead: And the property is still at (redacted), right?
Phone Staffer Caller: Correct.
Lead: Thank you. To address your property manager properly in this email, can I have his or her name at least?
Phone Staffer Caller: Yeah, that’s fine. It’s Roxy—R-O-X-Y.
Lead: Thank you. Can you give me her last name by any chance?
Phone Staffer Caller: Um, yeah sure. Give me one second here.
Lead: Gotcha. Thank you.
Phone Staffer Caller: Let me see. It’s (redacted).
Lead: (Redacted)—that would be spelled (redacted), right?
Phone Staffer Caller: It’s (redacted).
Lead: Gotcha, alright. And yes, Araceli, do you mind letting me know the best time that we can hear from Roxy after we’ve sent the email? Or is there any timeframe we should expect for her to reply?
Phone Staffer Caller: I’m actually not sure how her schedule is looking right now, but if you want to send that email, I’m sure she will respond back there.
Lead: Gotcha, gotcha. Thank you so much, by the way, for providing such information, Araceli.
So, yeah, I will be sending our company’s materials through there. And I think I’ve got everything that I need.
Thank you so much for your time and for answering my call