Type: Power Washing
Lead Grade: B
Name: Natalia (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Katy
Intro:
At Phone Staffer, we help home service companies get more leads through effective cold calling strategies. In this transcript, our team reached out to a business in Katy, Texas, to schedule a power washing estimate for their storefront. The manager expressed interest in having the exterior windows cleaned and also mentioned a need for deep cleaning of their floors. A site visit was scheduled with our client’s estimator to assess the job. This example highlights the effectiveness of outbound marketing for home service companies seeking more leads. Below, you’ll find the redacted details from the call while maintaining the privacy of all individuals involved.
Ai Transcript:
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Phone Staffer: Thank you for calling (redacted) at the (redacted) Retail Center. How can I help you?
Caller: Hi! Thank you for having us. Talia?
Phone Staffer: How can I help you?
Caller: Hi, Talia, this is Tessa. Thank you very much for answering my call. How are you?
Phone Staffer: I’m good, how are you?
Caller: I’m doing fine. Thank you for asking, I really appreciate that. By the way, Talia, just to be honest, I’m a vendor from (redacted), and my estimator, or my project manager, is asking what you think would be the best time for us to drop by into the office to reach you?
Phone Staffer: I’m sorry, what kind of vendor?
Caller: Oh yeah! I’m sorry, I’m a vendor from (redacted) and my property manager would like to touch base and provide a proposal for our power washing services.
Phone Staffer: Oh, OK, OK, sorry, I was confused about who you were calling from.
Caller: No worries…
Phone Staffer: You do the power washing?
Caller: Yes, yes, I have.
Phone Staffer: Okay, what days were you looking at to come in?
Caller: Oh, perfect. It depends on you. Maybe Monday or Tuesday? What would be the best time for you?
Phone Staffer: Monday… so are you doing it before the store opens?
Caller: Um, it depends on you, Talia, whatever time is most convenient for you.
Phone Staffer: I would rather do it before the store opens. You’re just doing the outside of the store, right? The windows?
Caller: Yes, that’s right.
Phone Staffer: Okay. All right, yeah, if you can be here—I have a team as early as 6 a.m. So if you guys want to come in at 7 or 8 o’clock, that would work.
Caller: Oh, that’s perfect. So 7 a.m. to 9 a.m. on Monday?
Phone Staffer: Yes, the 17th.
Caller: Okay, the 17th, that’s perfect. And I’m sorry, what will be the best email for that?
Phone Staffer: You can email it to (redacted)@(redacted).com.
Caller: Thank you so much! And may I know your name again?
Phone Staffer: I’m Natalia.
Caller: And what’s your last name?
Phone Staffer: It’s (redacted).
Caller: Thank you, Natalia. How often do you power wash your building?
Phone Staffer: I’m not sure. Our corporate office schedules it. I think it’s maybe like once every four months.
Caller: Oh, once every four months. But if you were asked, what area do you think needs power washing right now aside from windows?
Phone Staffer: My floors. I don’t know if you guys do that service, but my floors need to be stripped down and power washed. The regular wash isn’t getting the grime off.
Caller: Oh, okay, I understand. Natalia, just to confirm, if we are there on Monday, March 17, 2025, will you be the one to assist our estimator for a 10- to 15-minute tour of your facility?
Phone Staffer: I’m sorry, what was the question again?
Caller: I’m sorry. I just need to confirm if you will be the one to assist our estimator for a 10- to 15-minute tour.
Phone Staffer: It would be either me or my other manager. Her name is Becky.
Caller: Becky, okay, I see. You are one of the managers as well