Type: Power Washing
Lead Grade: C
Name: Cris (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: New Orleans
Intro:
At Phone Staffer, we help home service companies generate more leads through cold calling and outbound marketing. In this call, we reached out to a property manager in Indiana to offer a free estimate for power washing services. The prospect expressed interest in having the exterior of the building cleaned and scheduled an appointment for early April. This interaction highlights how outbound marketing for home service companies can be an effective way to secure new business. Below is the redacted information from the call to protect individual privacy.
Ai Transcript:
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Phone Staffer Caller: Good afternoon, thank you for choosing (redacted). This is Kendra speaking. How may I help you?
Lead: Hi, good afternoon. This is Kim. How are you?
Phone Staffer Caller: Well, thank you for asking.
Lead: We just completed that appointment. Yes, yes. Anyway, I was just wondering—I’m calling from (redacted) Power Washing Services, by the way—and we’re currently doing some work here on (redacted) Street. I’m just trying to see if it’s possible to stop by any day next week.
We would love to offer you a free estimate. We’re in the area, and there’s definitely no obligation at all. Or if you know who the best person to speak with would be, just in case.
Phone Staffer Caller: Okay, thank you. Hello, how may I help you?
Lead: Hi, good afternoon.
Phone Staffer Caller: Good afternoon.
Lead: You said your name is Chris?
Phone Staffer Caller: Yes, how can I help you?
Lead: This is Kim. I’m calling from (redacted) Power Washing Services. We do power washing and all that. For now, I’m just trying to see if it’s possible—if you have time for about 10 to 15 minutes any day next week—we’d love to stop by and offer you a proposal or a free estimate.
Phone Staffer Caller: Okay, that would be fine.
Lead: Would morning or afternoon be better?
Phone Staffer Caller: Morning would be fine.
Lead: Morning? Okay. Let me check a schedule.
[Brief interruption]
Lead: You mentioned morning? Morning or afternoon?
Phone Staffer Caller: Morning.
Lead: Do you have a preferred day, or would any day work?
Phone Staffer Caller: Any day.
Lead: Okay. For a morning appointment, I have Tuesday, March 25, between 9 AM and 11 AM. Would that work?
Phone Staffer Caller: Actually, that week we have training, so any day the following week would be better.
Lead: Oh, okay. Let me check. That would be April already… I can do Tuesday, April 1. Would that work?
Phone Staffer Caller: Yes, that would be fine.
Lead: Same time? Between 9 AM and 11 AM?
Phone Staffer Caller: Yes.
Lead: Got it. Just in case something comes up and you’re not available between 9 AM and 11 AM, I’ll also note a backup slot between 11 AM and 1 PM. Is that okay?
Phone Staffer Caller: That’s fine.
Lead: Alright, thank you. May I also have the best email address to send you a confirmation?
Phone Staffer Caller: Send it to Elmwood. That’s E-L-M-W-O-O-D at (redacted).
Lead: Got it. Elmwood at (redacted). Thank you, Chris. May I also have your last name so I can address you properly in the email?
Phone Staffer Caller: Frank.
Lead: Frank? F-R-A-N-K?
Phone Staffer Caller: Yes.
Lead: Thank you so much, Chris. When do you usually do power washing?
Phone Staffer Caller: Around the summertime.
Lead: Summer time, got it. Are there specific areas you focus on?
Phone Staffer Caller: Just whatever needs the most attention.
Lead: Like sidewalks or breezeways?
Phone Staffer Caller: More like the building itself.
Lead: The whole exterior?
Phone Staffer Caller: Yes.
Lead: Got it. Thank you, Chris. Just to confirm, you’re the property manager?