Type: Power Washing
Lead Grade: Cold – C
Name: Roberto (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Herndon
Intro:
At Phone Staffer, we help home service companies get more leads through effective cold calling strategies. In this call, we reached out to a property manager at an apartment complex in Dulles to introduce power washing services. While they currently have a vendor, they were open to receiving more information and keeping our client’s services in mind for future needs. This is a great example of how outbound marketing for home service companies can help build relationships and create opportunities for future business. Below is the redacted lead information from the call.
Ai Transcript:
“`
Phone Staffer Caller: Good afternoon, thank you for calling (redacted), this is Tanya. How can I help?
Lead: Hi, good afternoon. Uh, Kristen here with (redacted) Powerwashing. How are you doing?
Phone Staffer Caller: I’m doing well, thank you. How are you?
Lead: I’m doing great, thank you for asking. Is there any way that I can speak with your manager or the one who’s in charge of your exterior maintenance, please?
Phone Staffer Caller: Okay, well you are speaking with her right now, but right now we don’t need any. But what you can do, I can give you my email and you can send me what you offer, and I will definitely keep you in mind.
Lead: Tanya, okay ma’am, when was the last time you did power washing, if I may ask?
Phone Staffer Caller: I think back a couple months ago. Our maintenance team had it scheduled, and now we have a contract that we’re going to be working on the outside, but they’ve already been contracted. And we’ll be walking, actually, this week with them to explain to them what needs to be done.
Lead: Uh ma’am, this is to keep your options open. If we can definitely have you for the future…
Phone Staffer Caller: Yeah, exactly. That’s why, like what I mentioned, you don’t have to worry about asking to change anything.
Lead: Well, since we will be in the area, our manager would like to introduce our services and give you a free quotation. So this is for future reference, or maybe for backup purposes. Just in case that your current vendor guys can’t do areas in your facility, at least that’s the time that we can come in for backup purposes. You can also compare our price to the price of your current vendor, for a better comparison of course. There’s no obligation, no pressure here. Since our manager will be in the area, okay, and it won’t take too much of your time, it’s just like 10 to 15 minutes of your time to discuss our service options and to take a tour of your property.
Phone Staffer Caller: I’d like to coordinate. We’d like to coordinate it. Um, so it’s best if he sends us an email, and we still go according to that, and I can coordinate with our maintenance supervisor to be on the walk. Um, so like I said, the best way is always to send us an email.
Lead: Okay, I can give you my email.
Phone Staffer Caller: Okay.
Lead: Actually, I’m gonna give you his email, or I’ll give you both of ours. So it’s going to be (redacted)@(redacted).com.
Lead: And the name of your property manager or maintenance supervisor, please?
Phone Staffer Caller: That’s (redacted).
Lead: Okay, (redacted) is your property manager?
Phone Staffer Caller: That’s the maintenance manager, who pretty much coordinates any maintenance issues, power washing, and everything.
Lead: And you are the property manager, right?
Phone Staffer Caller: I’m the assistant, and I can give you my email.
Lead: Okay, let me… Your name is Tanya?
Phone Staffer Caller: It’s (redacted).
Lead: Okay.
Phone Staffer Caller: Okay.
Lead: Dot (redacted)@(redacted).com, correct?
Phone Staffer Caller: Um, okay, you got it.
Lead: Anyway, I just wanna confirm the name of the property. That would be (redacted), that is located at (redacted), correct?
Phone Staffer Caller: Yes.
Lead: Okay, you do. Bye-bye.
“`