Type: Power Washing
Lead Grade: C
Name: Anthony (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Katy
Intro:
“At Phone Staffer, we help home service companies get more leads through targeted outbound marketing strategies. In this call, we reached out to a local business in Texas to schedule a no-obligation estimate for power washing services. After speaking with an assistant manager, we successfully booked an appointment with the decision-maker to discuss the property’s cleaning needs. This is a great example of how outbound marketing for home service companies can open opportunities for new business. Below is the redacted information from the call to protect individual privacy.”
Ai Transcript:
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Phone Staffer: Thank you for choosing (redacted). Para Español, marque el numero 5.
If you are an existing customer and would like to make a payment or check your account balance, please press 1.
If you are interested in renting a storage unit, please press 2.
If you are trying to reach a site manager, please press 3.
I’m sorry, we didn’t get any input. Please try again.
Thank you for choosing (redacted). Para Español, marque el numero 5.
If you are an existing customer and would like to make a payment or check your account balance, please press 1.
If you are interested in renting a storage unit, please press 2.
If you are trying to reach a site manager, please press 3.
Thank you for choosing (redacted).
Your call is important to us, and one of our self-storage experts will be with you shortly.
All calls are recorded for quality assurance and training purposes.
**Phone ringing**
Phone Staffer: Good Afternoon, this is Jaylyn with (redacted). How can I help you today?
Caller: Hi, thank you so much for answering the call. This is Taza. How are you?
Phone Staffer: I’m good, how are you?
Caller: I’m doing fine, thank you for asking.
By the way, ma’am, I am in the area right now together with my property manager, and we have noticed that (redacted) is one of the businesses located around the area.
We’re just trying to ask what’s the best time for us to drop by your office to reach your manager?
Phone Staffer: So our manager is currently out for the weekend training at a different store. Is there something I could assist you with?
He won’t be back till like Saturday.
Caller: Oh, okay, because we’re just trying to see if it’s okay that we’ve been able to discuss a service proposal as well as an estimate that we’ve got.
No pressure at all, no commitment, no obligation.
We just need to touch base with her, and then it depends on her if she’ll want to use our service in the future or not.
Is it okay if we’re going to book a visit next week?
Phone Staffer: You can go as long as it’s free of charge.
Caller: Yes. No worries, ma’am. We will not cost you anything.
We will just discuss the service, and that’s all.
Phone Staffer: Ok, that sounds good.
So any time next week from 9:30 AM to 6:00 PM will be fine.
He’ll be off Wednesday, so as long as it’s between Monday, Tuesday, Thursday, Friday, and Saturday.
Caller: OK, that’s perfect.
How about Monday around 1 PM to 3 PM? Would that be all right?
Phone Staffer: That works just fine.
Caller: That’s perfect.
May I know what’s the best email?
Phone Staffer: It’s going to be (redacted).
Caller: May I know who I am talking with right now?
Phone Staffer: Yes, ma’am. It’s Jaylyn.
Caller: Tasha?
Phone Staffer: I’m sorry, ma’am. May I know who you are calling?
Caller: It’s going to be Jaylyn.
Phone Staffer: Thank you so much.
Caller: Are you the assistant manager?
Phone Staffer: Yes.
Caller: And you have a name, correct?
Phone Staffer: Yeah.
Caller: Jaylyn, may I know the manager’s name?
Phone Staffer: It’s going to be Anthony.
Caller: Anthony. And what’s the last name of Anthony?
Phone Staffer: Uhh…