Type: Power Washing
Lead Grade: B
Name: Keyana (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Cypress
Intro:
At Phone Staffer, we specialize in outbound marketing for home service companies to help them secure more leads. In this transcript, we contacted a property manager in Cypress, Texas, to discuss scheduling a visit for a power washing estimate. The manager confirmed interest in having the parking lot and breezeways cleaned and scheduled an appointment for an estimator to visit. This call is a great example of how cold calling for leads can effectively generate business for companies offering home services. Below is the redacted information from the call to protect individual privacy.
Ai Transcript:
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Phone Staffer Caller: Thank you for calling (redacted) Apartment Home. To ensure we can assist you correctly, please listen to the following options.
If you are calling for leasing information, please press 1.
If you are a resident with a billing question, please press 2.
If this is a life-threatening emergency, please hang up and dial 911.
If you’re experiencing a maintenance emergency and need our On-Call Service Technician contacted, please press 3.
If you would like to reach a member of our onsite community team, please press 4.
This call may be monitored or recorded for quality assurance.
Lead: Thank you for calling (redacted), I hope this answers.
Phone Staffer Caller: Hi, can you help me?
Lead: Hi, this is (redacted). Thank you very much for calling. How are you?
Phone Staffer Caller: I’m good, yourself?
Lead: I’m doing great. Thank you so much for asking. By the way, I just wanted to ask—I am actually in the area right now, and we have noticed that your business, (redacted), is located at (redacted) Road, correct?
Lead: Yes.
Phone Staffer Caller: We were just wondering, would it be alright with you if we dropped by sometime next week? Would it be possible to reach your manager?
Lead: Yes.
Phone Staffer Caller: That’s perfect. What do you think would be the best time? Would 1 p.m. to 3 p.m. on Tuesday work?
Lead: Tuesday between 1 p.m. and 3 p.m.?
Phone Staffer Caller: Yes, next Tuesday. That would be June 25th, correct?
Lead: Yes, that’s right.
Phone Staffer Caller: And just to confirm, you said between 1 p.m. and 3 p.m.?
Lead: Yes, but don’t worry, we only need 10 to 15 minutes of your time.
Phone Staffer Caller: Okay, that’s not a problem. I do have a few calls scheduled in between that time, so anything closer to 1 p.m. or between 1 and 2 p.m. would be best. Between 2:30 and 3 p.m., I have back-to-back calls.
Phone Staffer Caller: Oh, I see. Would morning be better since your afternoon is a bit hectic? How about 9 a.m. to 11 a.m.?
Lead: Yes, that would be fine, but I do have a call at 10:30.
Phone Staffer Caller: Oh, okay. I’ll take note of that and make sure our estimator is there before 10:30.
Lead: Okay. I’m sorry, what is this regarding again?
Phone Staffer Caller: Oh yes, I’m sorry. Our estimator would like to touch base and provide a proposal—no commitment, no obligation. We just want to give you a proposal for future reference.
Lead: Got it.
Phone Staffer Caller: Great. May I know your best email address?
Lead: Yes, it’s (redacted).
Phone Staffer Caller: Thank you. And could you confirm your name? Did I hear it correctly? Is it (redacted)?
Lead: Yes.
Phone Staffer Caller: And your last name is (redacted), correct?
Lead: Yes.
Phone Staffer Caller: Perfect. And you’re the manager, right?
Lead: Yes.
Phone Staffer Caller: Thank you. I just want to confirm that the location is (redacted) Apartments at (redacted) Road, (redacted), Texas (redacted). And the best phone number we have for you ends in (redacted), correct?
Lead: Yes, that