Type: Power Washing
Lead Grade: Cold – A
Name: Juan (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Stamford
Intro:
At Phone Staffer, we help home service companies generate leads through outbound marketing strategies like cold calling. In this call, our team reached out to a property manager in Stamford, Connecticut, to discuss pressure washing services for their facility. The manager expressed interest in having the building exterior, courtyard pavers, and poolside areas cleaned. A site visit was scheduled for an estimate. This is a great example of how cold calling for leads can connect home service businesses with property managers who need their services. Below is the redacted call transcript for privacy.
Ai Transcript:
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Phone Staffer Caller:
Hello, thank you for calling (redacted). This call may be recorded for quality assurance and training purposes.
If you are interested in leasing with us and want to learn more about our extraordinary community, please press 1.
If you would like to reach the management office, please press 2.
For emergency maintenance requests, please press 1.
Lead:
Thank you.
Phone Staffer Caller:
Ms. (redacted), what is this regarding?
Lead:
It’s about setting up an appointment so my project manager could drop by the office and tour the facility with the manager. He can provide a quotation and proposal for the management to review.
Phone Staffer Caller:
For what services?
Lead:
For pressure washing the facility, like the exterior part.
Phone Staffer Caller:
Let me see if our maintenance manager is available. One moment.
Lead:
Yes, take your time, please.
Phone Staffer Caller:
Okay. Hello.
Lead:
Hi, my name’s Emily. I’m with (redacted). How are you doing?
Phone Staffer Caller:
Not bad. Yourself?
Lead:
I’m also good, thanks for asking.
My project manager would like to drop by your office for approximately 15 minutes so the two of you can tour the facility together. He could give you a quotation and proposal for management review.
When would be the best time we could drop by?
Phone Staffer Caller:
Well, I’m here Monday through Friday from 8 to 5, so anytime.
Lead:
Okay, let me check.
Would morning or afternoon work better? We have 8 a.m. to 10 a.m., 10 a.m. to 12 p.m., 12 p.m. to 2 p.m., or 2 p.m. to 4 p.m.
Phone Staffer Caller:
Let’s do 10 a.m.
Lead:
10 a.m. to 12 p.m. then?
Phone Staffer Caller:
Okay.
Lead:
That would be on Monday, March 24, from 10 a.m. to 12 p.m.
The backup date would be Tuesday at the same time, 10 a.m. to 12 p.m.
To address you properly, can I have your name, please?
Phone Staffer Caller:
Juan—J-U-A-N.
Lead:
Juan, what areas do you think need pressure washing?
Phone Staffer Caller:
The exterior of the building, some break areas, and our computer rooms.
Lead:
So the exterior part of the building?
Phone Staffer Caller:
Yes.
Lead:
Anything else?
Phone Staffer Caller:
Yes, we also have some pavers in our courtyard around the pool that might need pressure washing.
Lead:
Okay, poolside.
The two of you can tour together so my project manager can identify other areas that may need pressure washing, and he can provide a presentation and proposal.
The name of the property would be—let me check—(redacted), and it’s located at (redacted), correct?
Phone Staffer Caller:
Yes.
Lead:
All correct?
Phone Staffer Caller:
Yes.
Lead:
Thank you. The best number to reach you would be (redacted)?
Phone Staffer Caller:
Yes.
Lead:
Thank you.
What’s the best email to send your company’s info to?
Phone Staffer Caller:
(redacted).
Lead:
Could you kindly spell that, please?
Phone Staffer Caller:
After Juan.Gonzalez?
Lead:
Correct.
Phone Staffer Caller:
Yes,