Type: Power Washing
Lead Grade: Cold – A
Name: Roxy (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Austin
Intro:
At Phone Staffer, we help home service companies connect with decision-makers through professional outbound marketing calls. In this conversation, one of our agents reached out to the property manager of a multi-family residence in Austin to introduce our client’s power washing services. The goal was to secure a brief in-person meeting to present service offerings and provide a free estimate, with hopes of being added to the property’s vendor list. This is a clear example of how cold calling for leads can help a home service company get more exposure and potential contracts. Below is the redacted transcript of the call:
Ai Transcript:
Phone Staffer Caller:
After the call, we’d like to follow up with you by text message so we can respond more quickly. If you agree to text, press 1. If you do not agree to text, press 2. The reception will begin shortly. This call and the information you provide may be recorded and used by the property and a third-party service provider for quality and product improvement purposes.
Thank you for calling (redacted). This is Roxy. Who do I have the pleasure of speaking with?
Lead:
Good morning, Roxy.
Phone Staffer Caller:
Good morning!
Lead:
This is Kris. We are looking forward if we could be able to drop by at the property like this Monday to have a tour?
Phone Staffer Caller:
This coming Monday?
Lead:
Yes, yes. If you are available this Monday. Or if not, probably Tuesday.
Phone Staffer Caller:
OK, let me get into my calendar just to see. Is this the first time you have given us a call, Kris?
Lead:
Yes, yes Roxy, this is the first time that I have reached out to you.
Phone Staffer Caller:
Yeah, absolutely. So Kris, can we do a tour on Tuesday at 11am?
Lead:
Um, let me try. 11am, yeah, we can come by like anything between 9–12, so 11 would be a good time as well. And I suppose Roxy—go ahead.
Phone Staffer Caller:
Um, Kris, do you spell your name with a K or a CH?
Lead:
Oh, it’s with a K. K-R-I-S.
Phone Staffer Caller:
And your last name, Kris?
Lead:
That would be G for my initial, G for George.
Phone Staffer Caller:
Okay, and your phone number is (redacted)?
Lead:
Yes, that is also my best callback number, Roxy.
Phone Staffer Caller:
And if you don’t mind, of course, are you the property manager or, like, assistant manager by any chance?
Phone Staffer Caller:
I am the property manager, yes.
Lead:
Gotcha. Thank you, by the way. Um, Roxy, the reason why I asked you for that—because, um, this tour won’t be an ordinary tour. So, we’re trying to reach out to the property manager, of course, so that we can get your permission if we could be able to, like, stop by at the property.
This would be a drop by together with my project manager, so we can, like, have some proposals with you and introduce our power washing services. So we can provide, like, free quotes or free estimates when it comes to power washing that you may consider in the future. But then again, no rush when it comes.
Phone Staffer Caller:
So this is not a tour of the apartment to lease with us. You are wanting to talk with us about pressure washing?
Lead:
That is indeed correct, Roxy. This is not about leasing one of the apartments, but to introduce our power washing services to you. Because we are currently working on some areas right now, and we are focusing on your area, if any companies would be interested to, like, have us under their vendor list in the future—of course no rush when it comes to decision making. Once we come by, you can still think about it. You may, like, add us to your vendor list, or you may not, but that still depends on you. We just wanted to introduce our power washing services.
Phone Staffer Caller:
Sure, absolutely. We’ll see you on Tuesday.
Lead:
Sure, sure. Thank you so much, Roxy. And Roxy, before I let you go, I just