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Cold Calling

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Type: Power Washing
Lead Grade: Cold – B
Name: David (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Stamford

Intro:

At Phone Staffer, we help home service companies boost their business through strategic home service outbound lead generation. In this call, our cold calling team connected with a front office supervisor at a commercial property in Stamford to gather contact information for the maintenance manager. The goal was to offer power washing services on behalf of our client. This type of outreach is a key part of how to cold call for leads for a home service company and shows how proactive outbound methods can open the door for future opportunities. Below is the redacted transcript from the conversation.

Ai Transcript:

Phone Staffer Caller:
Hi. Thank you for calling the (redacted), this is Samuel speaking. I can help you.

Lead:
I am Emily with (redacted). How are you?

Phone Staffer Caller:
I’m good, how are you?

Lead:
Pretty good, thanks for asking. May I speak with either the property manager or the maintenance manager, please?

Phone Staffer Caller:
Yeah sure, you said you were with (redacted).

Lead:
Okay, all right.

Phone Staffer Caller:
Let me check if he’s available.

[Pause]

Thank you for waiting. He is not here at the moment, but if you would like, I can give you his email. That way, you can make contact with him through email.

Lead:
Yes, what’s the best email?

Phone Staffer Caller:
It’s going to be D as in David, C as in Charles, A as in Apple, B as in Boy, R as in Robert, E as in Edward, at the (redacted) dot com.

Lead:
Can you spell that out?

Phone Staffer Caller:
Yeah, it’s going to be T as in Tom, H as in Harry, E as in Edward, A as in Alice, L as in Labor—

Lead:
I don’t know that already. (Redacted)?

Phone Staffer Caller:
Oh, yes — double L, O, Y, D.

Lead:
Okay.

Phone Staffer Caller:
And then (redacted), so there should be — after the D, (redacted). Is it A-L-L-O-Y-D?

Lead:
That’s it.

Phone Staffer Caller:
OK, dot com. If you want to say it back to me just to make sure you got it.

Lead:
Think you there would be a B, D, D, chat, E, a lot. So it’s going to be, after (redacted), you’re going to put in the city name — (redacted) — S, T, A, and you know.

Are they kind for the comp—

Phone Staffer Caller:
And so his name is… that depends — for David, like the David guy. I mean, I’m trying to find — I lost the information.

Lead:
Can you tell me — is that the property’s name, please?

Phone Staffer Caller:
I learned — here online… yes, it’s the (redacted), right?

Lead:
There’s “(redacted)” word?

Phone Staffer Caller:
Yes. So it’s the (redacted) by Hilton.

Lead:
OK, hold on…

Hey hey — lost it.

Oh, hey — yeah, I got it.

The (redacted) is located at (redacted). It’s all correct?

Lead:
Is this the best number we could call him at — the 7900, the last part? Is this the number I’m calling you at right now?

Phone Staffer Caller:
Yes, this would be the best number.

Lead:
Thank you. And so I’m speaking with — now?

Phone Staffer Caller:
You’re speaking to Samuel. S-A-M-U-E-L.

Lead:
Thank you. And what’s your position, Samuel?

Phone Staffer Caller:
Front Office Supervisor.

Lead:
Thank you. Thank you so much for the information, Samuel. Have a great day. We’ll try to send an email.

Phone Staffer Caller:
Thank you. You too. Bye bye.