Type: Power Washing
Lead Grade: C
Name: Nathan (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Gastonia
Intro:
At Phone Staffer, we help home service companies grow their business through outbound strategies like cold calling for leads. In this call, our team contacted a manager in Gastonia, North Carolina, to offer commercial power washing services for concrete trucks and facility exteriors. The lead expressed interest and scheduled a virtual appointment with one of our client’s project managers to discuss further.
This is a great example of how outbound marketing for home service companies can create opportunities with commercial and residential clients alike. Below is the redacted transcript to preserve privacy while showcasing the effectiveness of cold calling in the home service industry.
Ai Transcript:
Phone Staffer Caller: Viktas (redacted), this is Nathan.
Lead: Hi Nathan, good morning. This is Kim. How are you?
Phone Staffer Caller: Good.
Lead: I’m calling from (redacted) Power Washing Services. This is Kim. I’m just trying to see if you could be available somewhere second week of April, if it’s possible for us to offer you a free proposal for power washing.
Phone Staffer Caller: For what type of vehicles?
Lead: Oh, um, anything—anything, even apartment complexes and trucks, buses. We actually do power washing of those. So as long as it’s anything outside, you know, exterior of the property, um, yeah, we can do that. We do power wash and soft wash.
Lead: One of our project managers is going to be in the area April 14th onward. So yeah, I’m trying to see if maybe we could meet you somewhere in those dates and offer you a free quote, you know, for future references.
Phone Staffer Caller: Yeah, I travel a lot so I’m not exactly sure where I’ll be.
Lead: Oh, I see. Can you say, can you email me some input?
Phone Staffer Caller: Um, definitely yes, I’ll make a request for that for you.
Lead: Nathan, what’s going to be the best email for you?
Phone Staffer Caller: It’s Nathan.hallhall@(redacted).com.
Lead: So Nathan.hallhall@(redacted).com. So that’s going to be (redacted).com?
Phone Staffer Caller: Yes.
Lead: Thank you so much, Nathan. And since you mentioned you travel a lot, the possibility of us being able to meet you in person—it’s, you know, it’s a 50/50 thing.
Phone Staffer Caller: Right.
Lead: You think—like I said, if you send me some information then I can reach out and then meet up with somebody.
Phone Staffer Caller: Yep, definitely. We can do that.
Lead: Nathan, so just to confirm, this person Hall, the one in the email, this is going to be a first and last name?
Phone Staffer Caller: Yes.
Lead: And this is also the address of the property, right? (redacted).
Phone Staffer Caller: Well, that’s one of our plants’ address.
Lead: One of them. Alright, I’ll take note of that then. Since an in-person visit is definitely not most possible, would you agree for a virtual appointment, that maybe our project manager can call you instead of an in-person visit, aside from the email?
Phone Staffer Caller: That’s possible, that’s possible.
Lead: Yeah? When would be the best time to do that? Weekdays Monday to Friday, or are there specific times that you would prefer for them to reach you?
Phone Staffer Caller: Usually Thursdays and Fridays are better for me.
Lead: I see. Mornings or afternoons?
Phone Staffer Caller: Mornings would be good.
Lead: Morning. So if we take Thursday, then it’s going to be April 17. If you would allow me, I can go ahead and do your virtual appointment schedule. Our project manager can reach you virtually, whatever. Could it be they will send you an email anyway.
Lead: So April 17, somewhere between 9 to 11, would you be available to personally speak with our project manager? It will take approximately 10 to 15 minutes.
Phone Staffer Caller: Yeah. I mean, it’s kind of hard to say right now—yes.
Lead: Alright, well thank you, Nathan. If you would allow me to also go ahead and take April 18th, just in case—um—as a backup schedule. If Thursday would not be your most available time. Same