Type: Power Washing
Lead Grade: Cold – C
Name: Kareena (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Chantilly
Intro:
At Phone Staffer, we help home service companies grow by using cold calling strategies to generate qualified leads. In this call, one of our reps reached out to a multi-unit property in an effort to schedule a free quote for power washing services. While the person we reached wasn’t authorized to book the visit directly, they confirmed the correct contact person and email for future scheduling. This is a common part of outbound marketing for home service companies—connecting with on-site staff to gather the necessary information to follow up with decision-makers. Below is the redacted call transcript from the interaction.
Ai Transcript:
Phone Staffer Caller:
Thanks for calling the Property, we will connect your call shortly. After the call we’d like to follow up with you by text message so that we can respond more quickly. If you agree to text, press one now. You’ll also be able to self-schedule an appointment by text. If you do not agree to text, press two. Thank you.
This call and the information you provide may be recorded and used by the property and a third-party service provider for quality and product-safe services. Thank you.
Hi there Jo, good afternoon. This is Raya with the (redacted), how are you doing?
Lead:
I’m good, how are you?
Phone Staffer Caller:
That’s good to hear. Yeah, I’m fine, thanks for asking.
I would actually like to speak to the best person about us dropping by next week for a visit and provide a free quote for a power-washing service. Is the best person or the property manager available?
Lead:
So are you guys dropping by just to drop off the quote?
Phone Staffer Caller:
Yes, we will be dropping by to do a visit for at least 10 to 15 minutes and then provide a free quote right then and there. So whenever you’re ready to do the service, at least you already have the cost or all the information that you need whenever you’re ready to do the cleaning in the future.
Lead:
Do you have?
Phone Staffer Caller:
Oh, I’m with (redacted).
Lead:
Rolling Third?
Phone Staffer Caller:
Ah no, (redacted), S U D S.
Lead:
Third?
Phone Staffer Caller:
Yes, S U D S, (redacted).
Lead:
Ah, okay.
Okay, have you guys tried reaching out to the Community Manager and then see if she’s looking for like a quote? Because I don’t know that we’re like looking for one right now. But if you guys did still want to come in, I would reach out to either her or the Assistant Manager and then just see if we are looking to at least get a quote.
Phone Staffer Caller:
Are you also like authorized to schedule a visit sometime next week? Maybe on Tuesday?
Lead:
Uh, let me see what the schedule looks like. Give me one second.
Phone Staffer Caller:
Alright, sure, thank you.
Lead:
Hey, you still there?
Phone Staffer Caller:
Yes, I’m here.
Lead:
Yeah, so the best way to schedule something would be through the Community Manager, and she’s not on-site until the end of April. I would suggest reaching out to her via email to get on her schedule, so that when she is back, she can get you guys to come on over.
Phone Staffer Caller:
Yes, sure. What would be the best email for us to send that to? Karina?
Lead:
K-A-R-E-E-N-A.
Phone Staffer Caller:
K-A-R-E-E-N-A.
Lead:
Yeah, dot K-A-R-T-E-R.
Phone Staffer Caller:
Mm-hmm.
Lead:
That’s (redacted) dot com.
Phone Staffer Caller:
It’s karina.karter@(redacted)
Lead:
Yes.
Phone Staffer Caller:
And the Community Manager’s name is Karina (redacted)?
Lead:
Yes, her name is Karina (redacted).
Phone Staffer Caller:
Alright, thank you so much for that. So yeah, I will be sending our contact information to this email.
That’s for (redacted) at (redacted). Is that correct?
Lead:
Yeah, and I would just check with her when is the best time to come in once she is back in office, which would be next month. Or she will let you know when she comes back in office.
Phone