Type: Power Washing
Lead Grade: Cold – A
Name: Lila (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Austin
Intro:
At Phone Staffer, we specialize in outbound marketing for home service companies to help generate more leads through proven cold calling strategies. In this transcript, our representative connected with a property assistant manager in Austin to offer a free power washing estimate for a senior living apartment complex. The lead agreed to schedule a site visit and requested our team to send company materials in advance.
This is a great example of how cold calling for leads can help a home service company grow their client base by targeting commercial and residential opportunities. Below is the redacted transcript from that call, with all personal information removed for privacy.
Ai Transcript:
Phone Staffer Caller:
Thanks for calling our community. After the call, we’d like to follow up with you by text message so we can respond more quickly.
If you agree to text, press one.
Or if you do not agree to text, press two.
This call and the information you provide may be recorded and used by the property and a third-party service provider for quality and product-improvement purposes.
If you have issues with our service profile, get in touch with our project manager at (redacted).
Let’s go ahead and connect now.
Lead:
Thank you for calling (redacted). This is Leila. How can I help you?
Phone Staffer Caller:
Hello, good morning. This is Kris. I’m looking forward…
Hello, can you hear me?
Lead:
I can barely hear you, but go ahead, I can hear you now.
Phone Staffer Caller:
Oh, thank you so much, Leila. By the way, this is Kris.
I’m looking forward if I could be able to speak with your property manager or assistant manager by any chance?
Lead:
I’m the assistant manager.
Phone Staffer Caller:
Oh, thank you, Leila, for having my call.
I’m a vendor with (redacted), to be exact. We’re trying to reach you out and ask your approval if we could be able to drop by at the property and, like, provide you some proposals and free estimates when it comes to power washing.
But of course, no pressure at all when it comes to decision-making. Once we come by, it really depends on you later on.
What do you think? Can we come by sometime next week?
Lead:
Um, yes, that’ll be fine. You guys can stop by.
Phone Staffer Caller:
Alright. That’s great to hear, Leila.
How about, like, April 11th, Friday, between 12–3, would that be a good time?
Lead:
Between when, I’m sorry?
Phone Staffer Caller:
Um, like, between 12 to 3 p.m. on April 11th, which is Friday.
Lead:
Um, that’s fine, but it’ll probably have to be after 3.
Phone Staffer Caller:
Sure, sure, I’ll take note of that one as well, Leila.
And of course, just wanted to confirm that we will be dropping by at the correct address.
You’re still at (redacted), and this is going to be, as well, your best callback number, ends in (redacted).
And the name of the property would be (redacted), right?
Lead:
Yes, that’s right.
Phone Staffer Caller:
Thank you so much, Leila.
Do you happen to have an email address where I could send our company’s materials ahead of time?
Lead:
Yeah, you can. It’s CM…
I think it’s – give me one second, lemme double check.
Phone Staffer Caller:
Sure sure. Take your time.
Lead:
Sorry, I’m doing two things at once here. One second, I’m trying to get to it.
Phone Staffer Caller:
You’re fine, you’re fine, you’re fine. Take your time, of course.
Lead:
Yeah, it’s taking me a little bit but I’m trying to get it.
Phone Staffer Caller:
You’re fine.
Lead:
Sorry. We have like three different emails, so I’m trying to remember them all, but it’s kinda hard so that’s why I’m looking to see.
Phone Staffer Caller:
You’re fine, of course, of course. Take your time; it’s no rush at all.
By the way, Leila, if you don’t mind while you’re doing that—how are you, by the way?
Lead:
Good, how are you?
Phone