Type: Power Washing
Lead Grade: B
Name: Phadindra (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Herndon
Intro:
At Phone Staffer, we help home service companies get more leads through targeted cold calling and outbound marketing strategies. In this call, we contacted a property representative in Chantilly on behalf of a power washing service provider to schedule an on-site assessment. The maintenance manager expressed interest in receiving a proposal for cleaning the concrete areas around the building. A meeting was successfully booked for the following Monday to evaluate the scope of work.
This conversation is a great example of how outbound marketing for home service companies can result in qualified commercial leads and appointments. Below is the redacted lead information to protect privacy.
Ai Transcript:
Phone Staffer Caller:
Thank you for calling. This call may be recorded for training purposes. Please hold and someone will be right with you.
Thank you for calling (redacted) at Chantilly. Please choose from the following options:
Press 1 for our front desk concierge
2 for the sales department
3 for community services
4 for clinical
5 for community
Thank you for calling.
Lead:
Good afternoon. Thank you for calling. (redacted). Who’s directly calling?
Phone Staffer Caller:
This is Ella. How are you today?
Lead:
I’m doing well, thank you.
Phone Staffer Caller:
Good. I’m glad to know that. Hi, I’m sorry. I don’t know if I’m speaking with the right person right now.
Probably what I wanted to ask for is we need to get in touch with or speak with managers for (redacted) at Chantilly, or even a maintenance manager?
Lead:
You want to speak to a maintenance manager?
Phone Staffer Caller:
Yes.
Lead:
Hold on please.
Phone Staffer Caller:
Thank you.
Lead:
Hello, this is (redacted).
Phone Staffer Caller:
Hi, good afternoon. This is Ella. How are you doing today?
Lead:
I’m doing good. How are you?
Phone Staffer Caller:
That’s good. I’m doing good too. What’s your name again, sorry?
Lead:
Pandinra.
Phone Staffer Caller:
Hey, I spoke with the community leadership. Basically, they transferred me over to you. You are the maintenance manager, right?
Lead:
Right. Right, right.
Phone Staffer Caller:
No, I am Ella once again. We are from the power washing services.
Tomorrow we will be visiting (redacted) and we’ll try and take a look with her a bit at a time, because we will be providing a proposal for the power washing services and then all that stuff.
Do we have time tomorrow to meet you?
Lead:
So, power wash for the concrete, all this, around the building?
Phone Staffer Caller:
Yes, or anything that may be in need of that actually. Since you guys are still there, look into the precoat as well and such.
Lead:
Oh, I’m off tomorrow.
Phone Staffer Caller:
Oh shoot, sorry.
Lead:
No, it’s OK.
Phone Staffer Caller:
Aside from tomorrow, what about Friday? Are you in Friday?
Oh, sorry—Friday is tomorrow, right?
Lead:
Yeah.
Phone Staffer Caller:
Yeah. Well, we can do it next week. Do we have a time on Monday for you?
Lead:
Yeah, Monday I am here. Yes, I will be there.
Phone Staffer Caller:
That’s perfect. What is the slow day for you? Do you… I mean, slow time. Do you think 2 to 3 p.m. will do for you?
Lead:
Hmm… I believe after 1 o’clock. Yeah, yeah. Between 1 to 2 p.m. Are you available during that time?
Phone Staffer Caller:
Yes.
Lead:
That’s fine.
Phone Staffer Caller:
Can I have your full name, please?
Lead:
Pandinra. P-H-A-D-I-N-D-R-A.
Phone Staffer Caller:
Alright. Last name?
Lead:
K-A-R-K-I.
Phone Staffer Caller:
Carki. Did I pronounce it correctly?
Lead:
K-A-R-K-I. Carki.
Phone Staffer Caller:
Perfect. I have the correct one. Can I have