Type: Power Washing
Lead Grade: C
Name: Raven (redacted)
Phone Number: (redacted)
Email Address: (redacted)
Address: (redacted)
City: Flower Mound
Intro:
At Phone Staffer, we help home service companies get more leads through targeted cold calling campaigns. In this call, we reached out to a property manager at an apartment complex in Flower Mound to offer a no-obligation power washing proposal. The property manager expressed interest in exploring alternative vendors and agreed to meet with our client’s estimator in two weeks to walk the property and receive a free quote. This is a strong example of how cold calling for leads can support outbound marketing efforts for home service companies, especially those looking to expand their commercial client base. Below is the redacted call transcript to protect privacy.
Ai Transcript:
Phone Staffer Caller:
We will be with you shortly. This call may be monitored or recorded for quality assurance.
Phone ringing.
Phone ringing.
Hello, thank you for calling, (redacted), this is Raven, how may I help you?
Lead:
Hi Raven, good afternoon. My name is Amy (redacted). How are you doing today?
Phone Staffer Caller:
I’m well, and yourself, Amy?
Lead:
That is great to hear, and I’m doing good too, thank you so much for asking. Almost excited for the weekend here.
Raven, I’m actually reaching out regarding your power washing services for the apartment complex. And I’d like to take this opportunity because one of our project managers is just in the area right now visiting properties as well as some commercial establishments and providing proposals.
So we wanted to know if they can drop by maybe some time next week—don’t worry, no obligation—just to touch base and provide a proposal for our power washing services.
Phone Staffer Caller:
Sure, I’m kind of short staffed right now. So it’s just myself and my assistant. We’re backed up and going through the hiring process, seeking out a leasing agent right now.
I probably need about two weeks to set that out—
Lead:
Yeah. Well, we can actually schedule you then. Well, good luck in looking for, you know, a trusted leasing agent. I’ll just make this quick, Raven.
Okay, I’m going to schedule it so it’s going to be two weeks from now. Would it be okay if I—
When it comes to, you know, exterior maintenance, right?
Phone Staffer Caller:
Um, not necessarily. So with new contracts, that’s gonna go through our regionals.
I mean, I can make decisions—
Lead:
Yeah, of course—and you can—once we visited you and dropped off a proposal, you can just forward it.
But technically you are the decision maker as of the moment there, right? Just want to make that 100.
Thank you for that, Raven.
And Raven is spelled R-A-V-E-N, correct?
Phone Staffer Caller:
No, just like the bird: RAVEN.
Lead:
Oh, bird! Okay, what a wonderful name, Raven.
And yeah, how often do you guys power wash, if I may ask?
Phone Staffer Caller:
Uh, well, currently our power washing is handled by our Valet trash service, so that—it’s written into our contract with our—our Valet trash service.
Lead:
Okay. And you’re actually open to hearing any options—or backup—maybe, right? For a future reference?
Phone Staffer Caller:
Yeah, I’m open to it. If you want to send me a proposal, I can give you my email address.
Lead:
Oh yeah, I’d love to get that email as well so that we can also like send you the confirmation of the appointment.
I’m ready for the email now, Raven.
Phone Staffer Caller:
I’m at the Park Central, like manager at (redacted)
Lead:
(redacted)—willow is spelled w-i-l-l-o-w and then bridge as it is—.com, right?
Phone Staffer Caller:
Yes.
Lead:
Thank you for that.
And as of the moment, Raven, just want to ask you this question as well—are there any areas right now that have become an eyesore or need extra attention too?
Phone Staffer Caller:
Not currently.
Lead:
Okay, all right, thank you.
But if ever, on April 20th, once our project manager drops by, he will tell you the areas that need to be power washed.
Phone Staffer Caller:
OK.
Lead: